Samsung Complaint
Reviewed by 
Samsung selling New Defective Galaxy S5 Phones - Galaxy S5
Thus far have purchased 6 new Samsung Galaxy phones, which were all defective upon opening the box. One was a Galaxy S4, the other 5 have been Galaxy S5's. Have followed all of the Tech Support suggestions - went to Samsung Experience to have the software rebooted (re-flashed) & reset to factory settings. Samsung Experience verified a defective headset jack on one of the phones, 3 others had the same problem. Since these phones are $800 & brand new I think it is unfair to expect me to send them in for repair. Tried numerous times to contact an Executive Manager - called, wrote emails to them, but they refuse to respond as promised. Instead they have a Tech Support person respond telling you to do the same thing that you've already explained you have done. They don't seem to care that they are selling defective phones!
Share This Review:
Is this your Business? Claim Your Business Free and reply to this customer
CONTACT THIS BUSINESS
|
BUSINESSES REPLY HERE
|
Comments
0 Help, I bought, less than a year ago a ZTE N9120, which I'm told by METRO PCS is the AVID 4G. OK, it stopped working less than 6 months after using it. I was told by METRO PCS that since it was still under factory warranty, it was best to get a new ZTE N9120, so I did, had to pay an additional $16.00 dollars, which seems unfair to me, since I already bought the phone before, but, I paid it, anyway, but not happily---this is nickel and diming the customer, I think. The new phone is NOT working right either. I will now buy another phone all together. I think METRO PCS has terrible, very cheaply, inferior phones. I have been a METRO PCS customer for years, and always, always have to replace phones, I have never kept a phone longer than a year, they always have some defect. AM I the only one to see and feel this way?
More Samsung reviews
- Missing Feature in S9
- Canadians are 2nd class customers to Samsung
- Laundry units - buit to FAIL!!!!
- Galaxy S9
- Samsung galaxy s4
- calendar alert
- Not bad
- Youtube disabled - Samsung update broke my TV
- junk samsung stove, junk sumsung services
- Samsung offer - Free Flight to Europe
- Tab S2 Nougat Update to S Planner
- hoping for next generation of mobile phone running on qled screen.
- Galaxy 8 Bixby Voice Recognition is Horrible!
- samsung egypt suscks
- samsung j7 prime mobile phone blast
- Samsung Galaxy S8 good colors
More
Similar reviews
- Samsung Galaxy Edge 6
- Samsung Galaxy S3 port defect
- samsung galaxy s2
- 2 x samsung galaxy s4 mini issues
- Naugat upgradation in Samsung galaxy A5
- samsung galaxy 5 active is not waterproof
- outdated phones
- Galaxy S4 not 16gb as advertised
- Selling Defective Phones
- Galaxy S4 mobile phone
- jelly bean update for samsung galaxy s duos
- Galaxy S4
- Defective Samsung galaxy 3
- verizon, samsung galaxy s3
- Broken phone (samsung galaxy s2
- metro pcs no longer uses the samsung galaxy s3
More
How It Works
COMPLAINTS RESOLVED
Thousands of Businesses of all sizes and millions of customers use MeasuredUpIt's free and easy to put MeasuredUp to work for you
"I forwarded my review to my friends and to the company I reviewed. They told me they would never replace the product I bought there but when they saw the review they made good." Anonymous
MeasuredUp Success Stories
Activity
Details
Review Rating: 1 out of 5
Reviewed By: Kim1960
Company: Samsung
Product: Galaxy S5
Date Added: 10 years ago
[Top]
StumbleUpon
del.icio.us
Google
Furl
Netscape
Spurl
Technorati
YahooMyWeb
Digg
Facebook
Ma.gnolia
sk*rt
NewsVine
Reddit
Slashdot
Windows Live