Samsung Complaint
Reviewed by 
Broken knobs on Samsung FX510BGS gas range
I have a Samsung Model FX510BGS gas range, that was installed June of 2013.
About 6 months ago, I noticed that one of the knobs on the range cracked on the inside so it was unusable. I wasn't sure if this is something that I or someone of my household caused, or if it was a manufacturing issue, so I did not complain to Samsung about it. Over time another one fell apart. When I looked at all of the knobs, 4 out of 5 are either broken or have a crack in it, so it's only a matter of time before those also fall apart.
Today I finally called Samsung customer service and was told that the range is out of warranty and they can't help me. I complained saying that I understand if one is broken, 'cause these things happen sometimes, but that if 4 out of 5 are broken in a year of use, then it makes me think it's a manufacturing defect. I also complained that even if I purchase replacements, I have no guarantee that they will not fall apart within a year again. I was then transferred to "executive customer service" and was told that they cannot do anything about this. My only choice is to purchase new knobs. I asked again if there was nobody that could make the decision to send me replacement knobs. I was told NO. Overall I am happy with my oven, but would not purchase it again if I knew that the issue with the knobs would arise and that Samsung did not care about their customers. Especially since my entire kitchen has Samsung appliances.
About 6 months ago, I noticed that one of the knobs on the range cracked on the inside so it was unusable. I wasn't sure if this is something that I or someone of my household caused, or if it was a manufacturing issue, so I did not complain to Samsung about it. Over time another one fell apart. When I looked at all of the knobs, 4 out of 5 are either broken or have a crack in it, so it's only a matter of time before those also fall apart.
Today I finally called Samsung customer service and was told that the range is out of warranty and they can't help me. I complained saying that I understand if one is broken, 'cause these things happen sometimes, but that if 4 out of 5 are broken in a year of use, then it makes me think it's a manufacturing defect. I also complained that even if I purchase replacements, I have no guarantee that they will not fall apart within a year again. I was then transferred to "executive customer service" and was told that they cannot do anything about this. My only choice is to purchase new knobs. I asked again if there was nobody that could make the decision to send me replacement knobs. I was told NO. Overall I am happy with my oven, but would not purchase it again if I knew that the issue with the knobs would arise and that Samsung did not care about their customers. Especially since my entire kitchen has Samsung appliances.
Share This Review:
Is this your Business? Claim Your Business Free and reply to this customer
CONTACT THIS BUSINESS
|
BUSINESSES REPLY HERE
|
Comments
More Samsung reviews
- Missing Feature in S9
- Canadians are 2nd class customers to Samsung
- Laundry units - buit to FAIL!!!!
- Galaxy S9
- Samsung galaxy s4
- calendar alert
- Not bad
- Youtube disabled - Samsung update broke my TV
- junk samsung stove, junk sumsung services
- Samsung offer - Free Flight to Europe
- Tab S2 Nougat Update to S Planner
- hoping for next generation of mobile phone running on qled screen.
- Galaxy 8 Bixby Voice Recognition is Horrible!
- samsung egypt suscks
- samsung j7 prime mobile phone blast
- Samsung Galaxy S8 good colors
More
Similar reviews
- Samsung gas range FX510BGS
- LG Range with defective knobs.
- Great Company, Very Happy With Appliancesconnection.com
- poor design, poor customer help
- GLASSTOP RANGE/COOKTOP CRACKED. 14 MONTHS OLD.
- Horrible service by Brick
- SAMSUNG TV BROKEN
- Samsung broken Side-by-Side Refrigerator after 3 years
- Dishwasher Samsung Model DW80F600UTB bought 0n 1/27/2014 broken
- Samsung, broken dishwasher
- SAMSUNG dishwasher
- Samsung RS fridge freezer
- LG Customer Service and Repair
- Appliances Connection Return of Broken Item- Requiring Me to Pay Shipping
- Samsung front load washing machine
- Samsung broken washing machine
More
How It Works
COMPLAINTS RESOLVED
Thousands of Businesses of all sizes and millions of customers use MeasuredUpIt's free and easy to put MeasuredUp to work for you
"Thank you for this site it really works. I wrote a review, the company saw it and contacted me. They wanted to answer my complaint. I got my problem SOLVED!!!!" Stephen
MeasuredUp Success Stories
Activity
Details
[Top]
StumbleUpon
del.icio.us
Google
Furl
Netscape
Spurl
Technorati
YahooMyWeb
Digg
Facebook
Ma.gnolia
sk*rt
NewsVine
Reddit
Slashdot
Windows Live