Samsung Support Ticket
Incorrect product specification
Created By: | Rageh | Last Reply: | Rageh |
Priority Level: | [High] | Status: | [Open] |
Created: | 7 years ago | Last Updated: | 7 years ago |
Department: | General | Replies: | 0 |
The product specs said it has 5 MP main camera , VGA face front camera
After unpacking the device , tried to try the camera to picture some normal text as I used
the picture was very hazy blurred , tried different distance and setup ,
But nothing worked . No one single letter is clear enough
So I said most probably this is a mistake or production problem , as a 2MP camera from my Polaroid tablet captured the same text clear enough that Samsung so called 5MP cam failed to do
I was thinking if tthe main camera quality is that bad . The front is obviously more less than said quality
I tried capturing the same text that The main camera failed to capture clear
Surprise:
The face front or selfie camera said to be VGA captured the text very clear and even its picture is more better than the said 5MP
I returned to the seller again with phone , after confirming the issue , we checked another piece , out of the box ,
Surprise :the same issue
He refused to refund me although it is against policy . Said he will return the piece back to Samsung to check , and they will contact me within 7 to 15 WORKING DAYS
the question is
How did such defect passed the quality control at production spot ?
And how this could be found in more than one piece in the same production patch ?
Why the refused to refund me ,?
I think you should check that yourself , and recall that model for the proper action
Rageh Mohammad
+2 01020508099
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