Samsung Complaint

Reviewed by Tilley34

All Samsung Reviews

Samsung - 11 weeks and washer still not repaired - Samsung Washer and Dryer Top of the Line

Finally got repair after 8 weeks, but repairman forgot to order part. Endless calls to get it approved again!! Now after 11 weeks, samsung finally sent repairman! He reviews appliance, lists parts needed and tells me I have to pay. I explain its warranty work and show him the email from samsung confirming warranty. He said his company doesn't have that information, and I have to call samsung. It's Saturday. No one available to help me, but I can leave a message Emailed the executive customer relations rep, but she doesn't work on Saturdays. It's been 11 weeks of hell and wasted time. I will NEVER buy another Samsung product.

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Review Rating: 1 out of 5
Reviewed By: Tilley34
Company: Samsung
Product: Samsung Washer and Dryer Top of the Line
Date Added: 10 years ago

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Samsung Complaint