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Samsung Support Ticket - unco-operative staff of samsung service center, sector 17-c, CHD

Samsung Support Ticket

unco-operative staff of samsung service center, sector 17-c, CHD - galaxy y duos lite

Created By: sam007aswal's Picture sam007aswal Last Reply: sam007aswal's Picture sam007aswal
Priority Level: [High] Status: [Open]
Created: 5 years ago Last Updated: 5 years ago
Department: General Replies: 0
Product: galaxy y duos lite

Last month my smartphone samsung galaxy y duos lite had some software problem. It had a software malfunctioning. It was in warranty but when I took it to the sector 17, s.c.f. 23 first floor samsung service center, I was treated very rudely. The people there said that i have voided my phone's warranty and moreover they said that the motherboard of the phone had corrupted and 3,000 rupees would be required to fix the problem. I was suggested to buy a new phone and discard galaxy y duos. I was very disappointed with their service. I then asked in local mobile repair shops about the charges to repair the phone and came to know that it would cost around 300 rupees. Then without taking any chance i gave my handset to the nearest mobile repair shop at Sec-7 C, Chandigarh, for my own convenience, who charged Rs. 700/- & afterwards my phone is working perfectly and as good as new. Though samsung is a very good company but i had not expected such greediness and irresponsible behavior from their service center. Now if in future something happens to my phone again i will have to spend money from my own pocket just because the service center has declared my phone out of warranty. I am really disappointed. I request the higher authorities to take strict action against the erring staff of the sector 17 scf 23 service center and refund my 700 rupees with interest + expenditure which i had invested in the repairs of my smartphone.

The following are my contact details:-
aswal.viendra20@gmail.com
sanyam98aswal@gmail.com
9041419417
7837981641


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