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Samsung Support Ticket - This is in regards to the complaint of My Samsung Galaxy Grand (GT-I9082MBZINS), bearing serial no (RZ1DA0CG0XK).

Samsung Support Ticket

This is in regards to the complaint of My Samsung Galaxy Grand (GT-I9082MBZINS), bearing serial no (RZ1DA0CG0XK). - Galaxy grand GT-I9082

Created By: nsingh2k's Picture nsingh2k Last Reply: nsingh2k's Picture nsingh2k
Priority Level: [High] Status: [Open]
Created: 4 years ago Last Updated: 4 years ago
Department: General Replies: 0
Product: Galaxy grand GT-I9082

Samsung Mobile India Pvt Ltd

Dear Sir/ Madam
Greetings!
Subject :- [Reference: Complain No: 8459461894]

This is in regards to the complaint of My Samsung Galaxy Grand (GT-I9082MBZINS), bearing serial no (RZ1DA0CG0XK).
This is in line with the terms and conditions mentioned in our warranty card provided with every product at the time of sale. In this case, the consumer has to bear the expenses of the repair as once the product is liquid damaged, Samsung cannot assure the equated performance of the same product.
Therefore, I request various support teams, my phone is hanging problem and hand set is not proper working,
But all respected support channel convey with me this product is liquid damaged and repair on chargeable basis.
My Mobile Handset is Warranty Period right now.
When I am tried the Repair My Cell Phone to Samsung Care (Delhi), He refused to accept it stating that under the terms of Warranty policy.
This is in regards to the complaint of My Samsung Galaxy Grand (GT-I9082MBZINS), bearing serial no (RZ1DA0CG0XK).
 Order No – 4177298420

 Claim No -351046433432

 IMEI NO – 355886054116408
 S/N NO-- RZ1OAOCGOXK
 MODEL NO- 9082
I discussed the issue of Following Person:- Complain No : 8459461894

 Shivani Customer Care ( 10 July 2014 )
 ASC Name : Varun Enterprises WA-84 , Shakerpur, Delhi

 Varun Garg - Samsung Care Manager Sakarpur , Delhi

 Samsung Live Chat Services: Mr. Sunny 10 July ( 2 PM )
 Brij Mohan Gupta - Area Sales Manager Samsung Care (East Delhi)

 Mr. Neeraj - Manager Customer Experience ( Gurgaon )

I look forward to receiving your satisfactory proposals for settlement of my claim. The feedback shared by you regarding the Samsung product Brand Quality & Customer Satisfaction. Your Faithful Loyal Customer Nitesh Kumar singh
9350726991
niteshsingh_2k@yahoo.com
N.Delhi -110092


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