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Samsung Support Ticket - Sunrise, - Samsung Washer motor not working

Samsung Support Ticket - Sunrise,

Samsung Washer motor not working - Samsung Front load Washer

Created By: avlyne's Picture avlyne Last Reply: avlyne's Picture avlyne
Priority Level: [High] Status: [Open]
Created: 4 years ago Last Updated: 4 years ago
Department: General Replies: 0
Product: Samsung Front load Washer

I purchased my machine 2 years 6 months ago. The motor that spins the machine is not working. So far I spent $109 for an electronic company (one that Samsung referred my to) to come to my house to take a look. The company is charging $161.00 to replace the motor (after 5 attempts to contact the company), I was told someone would call me to place the order for the new motor. Still waiting and no phone call back. It's been 1 1/2 weeks since I called and I have been trying to call over and over (I'm at work so my phone calls are limited through out the day) they have me on hold for 10mins or longer so I have to hang up and try again the next day. THIS IS RIDICULOUS.


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