Samsung Support Ticket

Samsung Refrigerator - Refrigerator

Created By: aezami's Picture aezami Last Reply: aezami's Picture aezami
Priority Level: [High] Status: [Open]
Created: 6 years ago Last Updated: 6 years ago
Department: N/A Replies: 0
Product: Refrigerator

Purchased a Samsung refrigerator on 8/07 and also purchased extended warranty from Lowe's for 4 yrs extend warranty. A crack appeared inside the freezer door which is not due to normal wear and tare. Lowe's send a repair person and he told us is not covered under Lowe's warranty due to the fact that the freezer door needs to be replaced and they told us this happens alot in Samsung ref. and we should contact them. I contacted the samsung and they told us this is due to normal wear and tare and they can send a repair person but we will charge you and we can then decide if it is wear and tare; however I will be responsible for the repair person visit fee. They refused to accept the responsibility of Samsung to fix the problem eventhough the refrig. is only 3 and half years old.


Read the replies to this ticket Read the replies to this ticket
Write a review about !
Create a support ticket for !
Watch videos
More Samsung Reviews and Complaints More Samsung reviews, complaints, compliments and support tickets

Company was claimed This company has partnered with MeasuredUp and uses it to answer your customer questions!
Link to MeasuredUp Get the Free Customer Service Excellence icon for your site
Take the pledge Click here to take the pledge

Share This Ticket

Bookmark/Share this review
Tweet this   Digg   Facebook   StumbleUpon   Google

Ticket Replies

There are no replies yet.
Post a reply for this ticket

login with Facebook and share your reviews

Warning: Do not post sensitive or secret information such as your credit
card number here.

More Samsung reviews and tickets

Similar reviews and tickets


Bookmark/Share this page

This page is under construction.
It will be up and running soon with new features to make you smile more.
The MeasuredUp Team