Samsung Support Ticket

Samsung Refrigerator - Refrigerator

Created By: aezami's Picture aezami Last Reply: aezami's Picture aezami
Priority Level: [High] Status: [Open]
Created: 6 years ago Last Updated: 6 years ago
Department: N/A Replies: 0
Product: Refrigerator

Purchased a Samsung refrigerator on 8/07 and also purchased extended warranty from Lowe's for 4 yrs extend warranty. A crack appeared inside the freezer door which is not due to normal wear and tare. Lowe's send a repair person and he told us is not covered under Lowe's warranty due to the fact that the freezer door needs to be replaced and they told us this happens alot in Samsung ref. and we should contact them. I contacted the samsung and they told us this is due to normal wear and tare and they can send a repair person but we will charge you and we can then decide if it is wear and tare; however I will be responsible for the repair person visit fee. They refused to accept the responsibility of Samsung to fix the problem eventhough the refrig. is only 3 and half years old.


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