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Samsung Support Ticket - S3 Galaxy Phone Exploded

Samsung Support Ticket

S3 Galaxy Phone Exploded - Galaxy S3

Created By: rpadilla's Picture rpadilla Last Reply: rpadilla's Picture rpadilla
Priority Level: [Medium] Status: [Open]
Created: 5 years ago Last Updated: 5 years ago
Department: General Replies: 0
Product: Galaxy S3

My fathers S3 Galaxy phone exploded a couple of days ago. The phone was just sitting on the table and as a eyewitness to the situation and with no other attachments to the phone it sparked and the battery flew off which then combusted into flames on to my floor. Thankfully no one was hurt in the process however my exoerience after reporting this to Samsung was satisfactory. My father wants a replacement phone in exchange to the phone that exploded (and also compromised his home and safety) wanted the latest S6 or Galaxy Note to upgrade the defctive product. Samsung has responded only providing him with an S5 phone and the only possible way to get the S6 or Galaxy Note is that we send the remains of the S3 to there lab which they will just put a request in for an S6. I do not think that asking for an S6 or a Galaxy Note is demanding a lot due to the situation. This is a product that is defective and have risked the safety of there consumers. Thankfully the explosion happened where it can be visibly controlled and not in a situation that we are not aware which could have potentially caused harm to my father and or others. He just wants an S6 or Galaxy note for a replacement phone.


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