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Samsung Support Ticket - Incorrect product specification

Samsung Support Ticket

Incorrect product specification

Created By: Rageh's Picture Rageh Last Reply: Rageh's Picture Rageh
Priority Level: [High] Status: [Open]
Created: 2 years ago Last Updated: 2 years ago
Department: General Replies: 0

Bought Samsung galaxy j1 Mini Prime

The product specs said it has 5 MP main camera , VGA face front camera

After unpacking the device , tried to try the camera to picture some normal text as I used

the picture was very hazy blurred , tried different distance and setup ,
But nothing worked . No one single letter is clear enough

So I said most probably this is a mistake or production problem , as a 2MP camera from my Polaroid tablet captured the same text clear enough that Samsung so called 5MP cam failed to do

I was thinking if tthe main camera quality is that bad . The front is obviously more less than said quality

I tried capturing the same text that The main camera failed to capture clear

The face front or selfie camera said to be VGA captured the text very clear and even its picture is more better than the said 5MP
I returned to the seller again with phone , after confirming the issue , we checked another piece , out of the box ,

Surprise :the same issue

He refused to refund me although it is against policy . Said he will return the piece back to Samsung to check , and they will contact me within 7 to 15 WORKING DAYS

the question is

How did such defect passed the quality control at production spot ?

And how this could be found in more than one piece in the same production patch ?

Why the refused to refund me ,?

I think you should check that yourself , and recall that model for the proper action

Rageh Mohammad
+2 01020508099


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