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Samsung Support Ticket - DEFECTIVE FREEZER DOOR

Samsung Support Ticket

DEFECTIVE FREEZER DOOR

Created By: soonrz's Picture soonrz Last Reply: soonrz's Picture soonrz
Priority Level: [Medium] Status: [Open]
Created: 3 years ago Last Updated: 3 years ago
Department: General Replies: 0

I purchased this product through Home Depot 10 months ago. They advertise that this stainless steel product is coated with a protective film to resist rust etc. My fridge is developing 2 areas of rust on the freezer door (stainless steel part). I called in to report it and they said they will NOT fix the issue because it's labeled as cosmetic. This is unsatisfactory as they are basically telling me that it is normal to start rusting after only a few months of owning the product. I complained twice to the Samsung customer relations department and they basically said "too bad". I would like them to do the right thing and replace this DEFECTIVE freezer door.


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