Warning: Memcache::get() [memcache.get]: No servers added to memcache connection in /home/measured/public_html/libs/phpcache/drivers/phpcache.driver.memcached.class.php on line 75

Warning: Memcache::get() [memcache.get]: No servers added to memcache connection in /home/measured/public_html/libs/phpcache/drivers/phpcache.driver.memcached.class.php on line 71

Warning: Memcache::add() [memcache.add]: No servers added to memcache connection in /home/measured/public_html/libs/phpcache/drivers/phpcache.driver.memcached.class.php on line 65
Samsung Support Ticket - Canadians are 2nd class customers to Samsung

Samsung Support Ticket

Canadians are 2nd class customers to Samsung - SAMSUNG ALL TELEVISONS

Created By: Vega509's Picture Vega509 Last Reply: Vega509's Picture Vega509
Priority Level: [High] Status: [Open]
Created: 3 years ago Last Updated: 3 years ago
Department: General Replies: 0

I purchased a 75HU8550 in August 2015 in Canada.

the included remote did not work. Samsung claimed I didn't know how to use it and ended the conversation there. Best Buy to their credit replaced the remote for me, which in turn failed in less than 5 weeks. this time I was on my own, and forced to pay over $85 for a replacement.
within 3 months the set exhibited DSE, where the center 2/3 of the screen is discolored on light content making white content appear deep amber. I put in a warranty claim, their designated repair shop came out and inspected the set and determined the panel was defective and needed replacement. Samsung decided this was normal and the claim denied. numerous calls and escalations later, Samsung still claimed a set that could not produce white was normal.
at about 15 months the left edge of the set developed 2 extreme bright spots, @ 5" long and 1" wide. this time I got the 'your warranty has expired'.
I called the same repair company, and paid them to look at the problem. they have seen it many times, and said it was a known defect on many Samsung models that year, and the following model year. they suggested I submit a claim under Samsung's 'known defect extended warranty replacement' program.
several calls and escalations, and Samsung Canada denied the program existed and refused to repair the set.

a little research on the Samsung US support site confirmed the program does exist, and many on their own board had their sets repaired no charge. Samsung Canada when presented with links to their own support site refused to acknowledge it and continued with their canned reply. the repair shop has quoted me $5,800 to replace the panel.

in Canada Samsung is able to price fix among the major retailers, and as such, we get the privilege of paying almost double for the same product as US consumers. if we purchase from "non authorized" retailers, or venture to the US to purchase, we get an immediate warranty denied. in return we get the added bonus of being denied almost everything warranty related.

my son's $550 Hisense 65" 4k TV has a superior picture compared to what my $9,900 Samsung has become in short order. lesson learned, this is the last Samsung product I, and my family buy, including the many laptops, tablets and phones we have purchased over the years.

I'm tempted to place my set in my mall kiosk and demonstrate Samsung quality.


Read the replies to this ticket Read the replies to this ticket
Write a review about !
Create a support ticket for !
Watch videos
More Samsung Reviews and Complaints More Samsung reviews, complaints, compliments and support tickets

Company was claimed This company has partnered with MeasuredUp and uses it to answer your customer questions!
Link to MeasuredUp Get the Free Customer Service Excellence icon for your site
Take the pledge Click here to take the pledge

Share This Ticket

Bookmark/Share this review
Tweet this   Digg   Facebook   StumbleUpon   del.icio.us   Google

Ticket Replies

There are no replies yet.
Post a reply for this ticket

login with Facebook and share your reviews

Warning: Do not post sensitive or secret information such as your credit
card number here.

More Samsung reviews and tickets

Similar reviews and tickets


Bookmark/Share this page

This page is under construction.
It will be up and running soon with new features to make you smile more.
The MeasuredUp Team