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Samsung Support Ticket - Blu ray need a software update

Samsung Support Ticket

Blu ray need a software update - DVD BluRay home theater

Created By: Ameliarose57's Picture Ameliarose57 Last Reply: Ameliarose57's Picture Ameliarose57
Priority Level: [Medium] Status: [Open]
Created: 4 years ago Last Updated: 4 years ago
Department: General Replies: 0
Product: DVD BluRay home theater

I BROUGHT A BLU RAY PLAYER ABOUT A YEAR AND A HALF AGO THE BLU RAY PLAYER STOP PLAYING THE BLU RAYS. I Called samsung several times and my problem was not solved. This was two months ago. On 7/14/14 I called samsung again and was told that my blu ray needed its software updated. The representative stated she was sending me a CD to installed in my blu ray to update the software she give me a ref number2128312339 I gave her my email address and my home address. I have yet to receive the CD I called samsung again on 7/21/14 and was told once again samsung will be shipping me out CD to update the software ref number 4125689771 . I have not been able to watch none of my blu ray . The serial number of my blu ray is zb7f6v1b902110n. Model BD 6500z.i hope someone from samsung can help me to resolve this problem since calling customer service is not a help . Email address rose.amelia10@gmail.com thank you for taking the time to listen. Amelia Rose


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