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Samsung Support Ticket - Bad Customer Relations

Samsung Support Ticket

Bad Customer Relations - Galaxy S3

Created By: kohiggins's Picture kohiggins Last Reply: kohiggins's Picture kohiggins
Priority Level: [High] Status: [Open]
Created: 4 years ago Last Updated: 4 years ago
Department: General Replies: 0
Product: Galaxy S3

My Samsung Galaxy 3 went through the Kitkat update...the moment it rebooted, I had no access to anything. My carrier couldnt even fix it. So I spent a long time with Samsung who said to send it in, it was still under warranty. NEVER once did he say, if you have any screen damage it will not be fixed (which doesnt make sense since the small crack doesnt effect the usage of my phone) I sent it in, a week goes by, they call said send in $170 since my screen is cracked. I spent $300 a yr ago...I was NOT sending anyone $170. Called and spoke to a supervisor who was rude..and basically said well its in the email (which it is NOT) Nothing they can do, so i said send me back my paperweight, because sadly that is what it is! I am furious that their update cause my phone to be inactive, and they wont fix it! I WILL never own or use another samsung product ever because of how I was treated. IF they would have told me about the screen prior, I could have had it fixed prior to sending it in, or not send it at all! Waste of time and energy! I never expected them to fix my screen...I need them to fix the update that messed up my dang phone. :(


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