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Samsung Complaint - samsung galaxy s6 edge
Samsung Complaint

Samsung Complaint

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samsung galaxy s6 edge


I purchased this new phone on 05/28/2015. I was very please with the look of this phone, but like they say you can't judge a book by it cover. This was the worse phone I ever brought from AT&T. The phone has APPs that open by itself, dropped calls and phone over heating. I called at&t tech support they try to see why the apps are opening but was unable to do so. They took control to the phone but was not able to fix it. So they send out another phone. Well after receiving this phone not long after receiving it , it also does the same as the first one. I again called the tech support and they took control and was not able to resolve this problem, but informed to go the the warranty center ( which not close to my home). I arrived at the service center i had the previous problems plus new ones now the phone freeze up, the service rep informed me whatever your phone is doing is causing their devices to also freeze up. He removed 3 apps they i put on the phone thinking that 1 of these apps could be the problem. He say let try this and see what happen,give it a couple days and see what happen. I arrived home about an hour later and the apps that came with the phone is now opening. I called AGAIN, and go to the same as before. No one resolve this problem. I wake up this morning all my messages are gone i guess this smart phone didn't sleep when i went to bed wow it doing what it wants (WOW). BUT I WAS TOLD THEY WOULD SEND ME REFURBISHED PHONE. How is it the phone just came out and they have refurbished phone already. It looks like samsung didn't get the cranes out yet, and the new customers have to suffer. I NEVER HAD A NEW WORKING AND PHONE BUT I PAID FOR A NEW ONE. THIS TOTALLY UNFAIR. I DIDN'T HAVE THE FOR 30 DAYS AND I RECEIVING ANOTHER DID HAVE THAT FOR 30 DAYS. PROBLEMS,AND PROBLEMS CAME UP. SAMSUNG YOU CAN DO BETTER. I AM VERY UNHAPPY, AND ALL THAT I HAD TO GO THUR FOR WHAT TO GET A REFURSHING PHONE IF I HAD WANT A USED PHONE I WOULD HAD BROUGHT ONE.


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