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Samsung Complaint - mul-functioning washing machine
Samsung Complaint

Samsung Complaint


mul-functioning washing machine

I bought a washing machine WF70F5E2W2W/EU which is NOT recommended at all as the clothes comes dirty out of it. I have reported that a couple of days after receiving this malfunctioning appliance. I have been told to send videos and pictures that I have already done. I have received and phone call from the technical team who said they will issue me with an uplift number to return the product as it is not functioning and reported within the first 28 days of purchase. I have received another phone call today from them today to say they will not issue the number!!! I have recorded all the names and the dates for the calls and I have the videos that shows the malfunctioning product. The technical team refused to put me through to the costumer service department and refused to give me a phone number to call to solve this issue. This is appalling, very poor and incompetent service. I need to raise a complain about this product and about the way my issue that been handled by the technical team and need my refund.

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