Samsung Complaint

Samsung Complaint

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TV


Dear Sir

I have been using your Samsung product from a long time. I had purchased UA40C5000QR LED TV from Bahrain ( Middle East) and had send to India to my parents . I had no problem with the TV till date which is 2 and a half year it was working fine. One day it stopped getting the pictures and we called the service agent and deducted that the mother board is faulty need to be replaced . We gave him Rs 5000/- and he came and replaced and the engineer had manhandled the whole issue and now he called up another engineer who came and visited and informed the panel is faulty and you need to pay Rupees twenty six thousand on repairs . It is alarming . Now they claim it was not their fault and they had wrongly identified the fault early.

I checked in Bahrain also with Samsung service centre they said the panel does not need to be changed so early.

I would appreciate if you can instruct your engineers and get it repaired at the earliest . I don't think for the fault of the Samsung engineers we need to pay for the repairs.
I can be contacted on kmathewshaji@gmail.com. Phone 0097339740001


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