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Samsung Complaint - Samsung warranty disaster - Samsung Galaxy S4
Samsung Complaint

Samsung Complaint

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Samsung warranty disaster - Samsung Galaxy S4


My battery in my 10 month old Gallazy S4 phone stopped holding a charge. I called Samsung to take advantage of the warranty and I was told that I would have to send my old battery to them first before they could send me a new one. Now how many people have the option of going without their phone while a warranty service takes their time getting a replacement product to you ? This would meen I would have to go without a phone for god knows how long until they sent out a new one, now there are two main factors here that you as the consumer have to depend on; one being our great United States postal service to get it there and the other being some idiot at a warranty department that is more worried about lunch time then getting you your replacement battery so you can have a phone to use. The entire process is upside down, it should be, they send the new battery out and then have the customer send the old one back within a set time or they charge the account for the new battery. Just another example of these big companies taking advantage of the little guy by finding ways not to honor a warranty, by inconvienacing the customer and forcing them to alternative means of getting a new battery !!!! Samsung SUCKS !!!!


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