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Samsung Complaint - Samsung top load washer - Samsung top load washer
Samsung Complaint

Samsung Complaint

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Samsung top load washer - Samsung top load washer


My year and a half old Samsung top load washer (bought form Lowe's) broke down with an error code 3E. They connected me with USSi repair. After a series of mishaps with the bureaucracy of the illustrious ticket number, I finally saw a repairman 31/2 weeks later. He fixed the washer only to have the code return within minutes of his leaving. It took another 2 weeks to get him back here. I had to jump through all of the Samsung and USSI hoops. He returned and worked on it for 6 hours deeming it irreparable. CSSI never reported this to Samsung and when I called and threatened to call the better business bureau they set me up with yet another repairman--even though it was deemed irreparable This is not as simple as it sounds. They send you an email, you must call and confirm and then the repairman eventually calls and sets up a time. I have been without a washer for 4 weeks now. Samsung is a huge operation---they don't care about their customers. I'm done--I will never buy another Samsung product. I will only buy from my local small businessman and not from Lowe's. It's hard to believe that I have to throw 1,000 bucks down the drain.


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