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Samsung Complaint - Samsung TV firmware update problems - SAMSUNG TV
Samsung Complaint

Samsung Complaint


Samsung TV firmware update problems - SAMSUNG TV

I called Samsung when the useless instructions to update firmware over the network did not work, to be told that the update is not available through the network. Customer service told me that she is sending me an email with the link to the firmware that I can put on a drive to update my TV. The email did not come. After an hour of customer service trying to send the email, and being told that the hold for the remote help department would be over an hour and she will not send me there, I was put on a 30 minute hold for a supervisor. The supervisor apologized and told me that for my trouble, I would be sent the update on a stick, and it will take 2-3 days. Eight days later, I called to find that the company will not send a stick--three people said three different things--first, they do not send sticks for TVs out of warranty (A problem the supervisor was solving--but she lied and did not send the stick, and did not write a note); second, ECR cannot verify that the lying supervisor told me that she sending the stick; and third, the company does not send the update on sticks anyway (how convenient was this last excuse). I am still on hold with the company as I write, after being transferred back and forth between technical support (what a joke), Customer service (what an even sadder joke on customers), and ECR (the epitome of what Samsung is--a bad company with bad products and worse customer service). I tried live chat at the same time I am on the phone. They sent me the link to the site. I downloaded the upload. It comes in a zip file that does not open. The last person I spoke with the phone just sent me to technical support. She tried to send me an email, which did not come. I sent myself a yet email--guess what--it came. She wants to send the same link to the same site that does not have the update.This garbage is going outside where it belongs. I will never buy Samsung again.

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