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Samsung Complaint - Samsung Support Is The Worst I have ever experienced - Samsung JS9000
Samsung Complaint

Samsung Complaint

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Samsung Support Is The Worst I have ever experienced - Samsung JS9000


At the time of writing I am experiencing my 3rd issue with a Samsung product.
Here are the issues chronologically:
1. Had a 55" UA55F8000 which had a HDMI problem. Told Samsung I didn't have the POP any more as the person I bought from had emigrated. Samsung verified the unit was a still within warranty as per manufacture date. They came through and replaced the main board. It didnt resolve the issue. They replaced a 2nd time. Still no luck. They replaced a 3rd time. Still no go. I was informed I would get a replacement and a day later was told they could do nothing because the unit was "suddenly" out of warranty.

2. Bought brand new WW9000 washing machine. 1st units power button was spongy. Store replaced with another unit as Samsung apparently had no stock in the country. 2nd units wifi module was non functional. Samsung said they could replace with a lower model but thankfully the store found a demo unit and replaced.

3. Current issue. I have a 55" JS9000 SUHD TV. Top bevel began coming loose after 9 months and tv started freezing up when external drives were used. 2 hard drives became non functional as a result. I requested a replacement as this is a very expensive tv. Samsung said it fell out of the 6 month replacement period and I grudgingly accepted a repair. Top panel was replaced and main board was replaced. The evening of the repair as I was dusting off the tv I noticed a scratch mark on the from base. I informed Samsung and even sent proof via before and after pics. Repair centre denied scratching it and I after getting nowhere with Samsung over the course of almost 5 calls I told them to just leave it as is. Tv is now still freezing and a repair was to have been scheduled but no one has bothered booking it. I have made approximately 50 calls to Samsung over the course of 2 weeks into the 3rd issue and not one person bothers returning my calls.
I own at least 8 of Samsung's high end products from air conditioners, tvs, fridge etc and am disgusted at their service and lack of professionalism. All I want is my unit to be replaced as its killing hard drives and being part of an expensive home theatre setup who knows what this fauty unit might damage next.


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