Samsung Complaint

Samsung Complaint


Samsung S4 overheating, burning me and locking up where I can't use. - Samsung Sr

6 months into my 1 year warranty my S4 has been over heating and burning my while trying to use it. It also locks up to where it can be up to 15 minutes before the screen will unlock to read messages or use the phone. When it locks up I can't use it at all nor shut it off. The overheating is the most damaging part being I keep burning myself. I have contacted Samsung and their answer was for me to pay to ship my phone back and they would keep it 4 weeks repair it and send it back to me and in the mean time I would be without a phone. Their solution was to purchase another phone to get by. I spent $200 on a phone why would I want to spend anything more and as for their 1 year warranty it is crap they don't honor it. I use the original battery and chargers that came with the phone so their reasons for burning over heating etc are just excuses for their terrible product they can't fix. Will never buy another Samsung product and will continue to post complaints about my issues with them as well as tell family and friends to shop other brands.

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