Samsung Complaint

Samsung Complaint

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Samsung Galaxy S5 Camera Failed - Warranty in No Man's Land - SAMSUNG GALAXY S5


I'm addressing Samsung because they have failed in providing support for this matter. I bought my S5 six months ago in the country i'm currently living in for my birthday and, as far as I know, it has a 1 year warranty. I went to an authorized support center after the message showed up and they said that nothing could be done because my Galaxy S5 was bought in another country and they didn%u2019t have the necessary hardware or software to fix it, not even paying for the repair.
The attention was awful and dissapointing, and the worst of it all is that they didn't provide any solution to my problem, which is well known by the company.
Why does the end-user have to pay for the lack of coverage and international support? Am I to blame if the reseller brought the cell phone from another country? I bought it legally in my country of residence, I have the invoice to prove the warranty is still valid and yet it seems like, by the way I was tretaed, that my S5 wasn't made by Samsung, they just didn't care at all.
It shouldn't matter where the phone was bought, it's still a Samsung no matter where you are.
I've been a loyal customer (S2, S4, S5) and I expected a lot more from the company, i'm really dissapointed.


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