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Samsung Complaint - Samsung Galaxy Products - Samsung Galaxy Tab 3
Samsung Complaint

Samsung Complaint

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Samsung Galaxy Products - Samsung Galaxy Tab 3


This is my 4th Samsung Galaxy product and the third that has had the same start up issues.
The device fails to load past the splash screen
When I tried to get it repaired, apart from getting very poor service from the first agent to take my call who had a completely tough luck attitude, the next agent I spoke to sent me to a shop called firebird solutions at my own expense and my own time because he was having system problems and couldn't retrieve my product warranty details.
I went to firebird solutions and they advised that they have told Samsung a dozen times that do not fix tablets, only phones and sent me away.
The third and final agent I spoke to at Samsung.com was able to resolve my issue in five minutes. I say resolve, he said he would send me a jiffy bag to send the device and gave me a repair reference to track through.
It may seem I am complaining about the poor customer service and lack of knowledge provided by this customer service department, I am, but more importantly I have had exactly the same issue with my S1 phone, My S3 phone and my Tab 2. now I have it with my Tab 3. I see that many many more people are having the same problem so this is clearly a hardware issue with Samsung galaxy products and has been for some time.
I have decided that I would rather buy from the Apple devils than ever buy another Samsung product again.


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