Samsung Complaint

Samsung Complaint


S 7 Edge pink line - galaxy s7 edge

Sent my phone galaxy s7 edge into Samsung for the dreaded pink line down the screen. I got a call back saying that the phone wasn't going good to be fixed under the guarantee due to the volume button having damage to it. The volume button has a scratch on it, but it is in FULL WORKING ORDER. Then I got told it was going to cost me £206.94 too get this fixed even though it worked fine. This then went too the escalation team. No joy there and they refused my request of speaking to a manager but I was kept on hold for over 40 minutes.
I have now paid the £206 and feel absolutely ripped off. It's like having your car in a garage and getting told that you can't have a bulb replaced because you have a scratch on your bumper. I hope people read this and rethink what type of phone they get. Again I fell massively ripped off.

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