Samsung Complaint

Samsung Complaint

ADVERTISEMENT

Problem face me at SAMSUNG maintenance center at Alexandria Egypt


Dear SAMSUNG ;
I writing this complaint regarding the miserable service I have received from SAMSUNG agent in EGYPT.
On 5th Feb. 2017. I called the Agent UNION Alex. inquired my Mobile phone SAMSUNG (Model name:SM-A710FEDFKSA) for repair it%u2019s broken screen.
I went to the maintenance center (alex assafra) as per call center advise. Delivered the mobile phone as per SERVICE ORDER SHEET attached. (Service order no:4192236513)
And the maintenances enter advised me to follow this service order after 5 days.
I called this center again following the service order as following :-
8th February 2017
11th February 2017
12th February 2017
13th February 2017
On 14th February 2017 time: 11.57Am, I submitted a complaint by phone to SUMSUNG contact center regarding is issue , they stated that the spare part was arrived from SUNSUNG KOREA. And the mobile phone will be fixed on 19th February.
On this date 19th Feb. I went to this center to receive my mobile phone . the customer service rep informed me that my mobile was fixed but the computerized system was out of service So they couldn%u2019t give me my mobile . and advise again to follow them after 3 days.
I called SAMSUNG call center on (19th February time:5:41Pm) again to register my complain they hanged the call and nobody answered me I closed the call and redial the number at 5:45Pm) the customer services answered me , and apologized saying sorry for this mistake and she would make another complain to you at the system.
At the moment I have not received my mobile phone ( 15 days with clarification
( I wonder how such this things happened in good reputed company such SAMSUN).
Ref. to all above , I submit this complain to you for helping me to return my mobile back.
Your prompt action is highly required

In addition I%u2019d like to inform you that your agent in Egypt %u201CUNION%u201D reflect bad reputation for SUNSUNG.
I%u2019m waiting your feedback as soon as possible


Share This Review:



         


Is this your Business? Claim Your Business Free and reply to this customer

CONTACT THIS BUSINESS

Post a reply for this review COMMENT
WRITE to Samsung
SUBMIT a ticket
for Samsung
WATCH videos
for Samsung
More Samsung Reviews and Complaints MORE reviews and complaints
for Samsung

BUSINESSES REPLY HERE

Company was claimed GREAT NEWS, this company has Partnered with MeasuredUp and uses it to answer you!
Link to MeasuredUp BUSINESSES: Free Customer Service Excellence Badge
Take the pledge BUSINESSES: Free Customer Service Pledge Badge
Upgrade Account BUSINESSES: Build your customer service online reputation


ADVERTISEMENT


Comments

login with Facebook and share your reviews

More Samsung reviews


More

Similar reviews


More

[Top]

Bookmark/Share this page

This page is under construction.
It will be up and running soon with new features to make you smile more.
Thanks,
The MeasuredUp Team