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Samsung Complaint - Empty promised - SAMSUNG GALAXY S5
Samsung Complaint

Samsung Complaint

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Empty promised - SAMSUNG GALAXY S5


Yesterday, on the 5th of July, I was at the Samsung store at Westfield, Stratford City. I was undecisive whether to go buy an iphone or Samsung Galazy S5. Upon arriving at the store, I met a customer service assistant who persuaded me to buy the Samsung S5. She explained to me that the phone was on a special weekend offer price for £489.95 including a FREE screen protector plus fitting and sim cutting. As I was still undecided, I went to to sleep over it. Today, 6th July, I rang the store to confirm the price and was told the price remained the same just for today and also I would get a free screen protector. I went to the store within half an hour from that call, and they ran out of screen protectors. They promised me to give a screen protector regardless. I spoke to the store manager named Farah, and she said that if I do not buy the phone today, it would go back up to its original price, and there is no screen protector and she could do nothing. I felt that I was cheated to get me into the store and blackmailed to buy immediaitely otherwise the price would rise. I spent £489 and asked both assistant and manager to come to an agreement after the purchase to get the protector and they refused to do anything about it.Names of those invovled will be disclosed if requested.


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