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Samsung Complaint - Blue Ray player is not compatible as promised in Samsung.com
Samsung Complaint

Samsung Complaint

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Blue Ray player is not compatible as promised in Samsung.com


I bought my blueray player BD-F5100/ZA. As per specification given on samsung .com, it supports many apps and I tried to download dishworld app and I was not able to find way to install. When I call support they mentioned that it doesn't support any extra app other than pre defined app (youtube ,Netflix ,pandora). When I tols about discprincy between web site and product, they mentioned they will update and created a case #5108734937 for executive customer relation for. Escalation and told me that they will call BUT no one really bother to call me, when I called she kept me on hold and said she can not accommodate me and she was behaving very adamant and not ready to transfer me who can help.

This was my first and may be last experience with samsung product and samsung people.
As I mentioned it was not my mistake, I got misguided by samsung.com then why shoul I suffer.
I would not recommend anyone to go with samsung support. They are horrible.


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