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Samsung Complaint - Bad Customer Service - Galaxy S6 Edge accesories
Samsung Complaint

Samsung Complaint

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Bad Customer Service - Galaxy S6 Edge accesories


I placed an order (#C000782269) on Samsung .com and have never received it, the UPS tracking online had not update anything after first "shipping label created". Email Samsung, they pointed "Shipping Dept." Called Samsung @800-757-0280, they created the claimed to trace the shipment and said I have to wait 5 days, then after that they mentioned 5 business days... They also wanted me to wait for USP and deal with them, since they believed that had already sent out the order, the package was in the hand of USP. I do not have a problem contacting USP, but I felt that I was pushed around to deal with the lost package instead of Samsung. USP is Samsung's carrier and Samsung is the shipper in this case. They have to solve the shipping problem not me! I ordered from Samsung and would contact Samsung not the third party. Samsung would do it better than pushing their customer around. NOT WORTH FOR CALLING SAMSUNG SUPPORT AND WAITING FOR THE PRODUCT... MAY NOT SEE ME COME BACK AS A CUSTOMER!


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