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Samsung Complaint - Appalling Customer Service - Samsung Galaxy Note N7000
Samsung Complaint

Samsung Complaint


Appalling Customer Service - Samsung Galaxy Note N7000

I own the original Galaxy Note and recently the phone stopped recognising my SIM as well as others. I ran a search online and found that it was a common fault in Samsung phones - I still had a year left on my warranty so I sent it to them but after a week of having my phone they declined to fix it, stating the phone had severe physical damage when the phone looked just like new. The Sim tray was working one day and it wasn't the next, surely that isn't my fault and is a manufacturing fault.

Very angry with their customer service and thus will now stay well away from their products.

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vinitasaxena says: (4 years ago)
I have purchased samsung tab 3 on 6aug from KBM in mayur vihar. now tried sim but it didnt go which was obvious then i tried previous nano sim. i took tab to service centre where they conviniently saying mam its a physical damage which warranty doesnt cover. now they expect me to spend 5500 on mother-board

wish purchased micromax or lava if had to go service centre n face such poor staff. samsung's quality has touched the rock bottom and they are not the same.

name: Vinita / 9971222533
compalint no. 8442955914

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