Warning: Memcache::get() [memcache.get]: No servers added to memcache connection in /home/measured/public_html/libs/phpcache/drivers/phpcache.driver.memcached.class.php on line 75

Warning: Memcache::get() [memcache.get]: No servers added to memcache connection in /home/measured/public_html/libs/phpcache/drivers/phpcache.driver.memcached.class.php on line 71

Warning: Memcache::add() [memcache.add]: No servers added to memcache connection in /home/measured/public_html/libs/phpcache/drivers/phpcache.driver.memcached.class.php on line 65
Samsung Complaint - Appalling Customer Service
Samsung Complaint

Samsung Complaint


Appalling Customer Service

Bought expensive HE Samsung washer and matching dryer. Never again. Turned into a fiasco and it is not resolved after five weeks! Purchased units 7/2/15, Delivered 7/9. Delivery team said it could not install washer because I needed an "extension" to my drain pipe. I asked for details. What extension, do they have one, where can I purchase it??? They had no answers. Left the washed uninstalled. I asked professional plumbers the same questions and collectively I was told I do not need any extension. I simply put the hose into my drain pipe and all was good. Later I needed a service call and called Samsung. The rude lady said, "no way" because by placing the hose into the pipe by myself I violated the warranty. Best Buy offered to help only if I purchase its Geek Squad maintenance service plan. Geeks came and said it is a Samsung issue but Samsung will not help. Geek Squad said to help me it would cost me $160 plus the cost of the maintenance plan simply to adjust the legs on the unit. How can the legs be too high if they are allowed to be that high to begin with. Units are going back. I lost faith in both Samsung and Best Buy for even dealing with Samsung!!! Best Buy clerk even told me how bad Samsung is! TY!

Share This Review:


Is this your Business? Claim Your Business Free and reply to this customer


Post a reply for this review COMMENT
WRITE to Samsung
SUBMIT a ticket
for Samsung
WATCH videos
for Samsung
More Samsung Reviews and Complaints MORE reviews and complaints
for Samsung


Company was claimed GREAT NEWS, this company has Partnered with MeasuredUp and uses it to answer you!
Link to MeasuredUp BUSINESSES: Free Customer Service Excellence Badge
Take the pledge BUSINESSES: Free Customer Service Pledge Badge
Upgrade Account BUSINESSES: Build your customer service online reputation



login with Facebook and share your reviews

More Samsung reviews

Similar reviews



Bookmark/Share this page

This page is under construction.
It will be up and running soon with new features to make you smile more.
The MeasuredUp Team