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Samsung Complaint - 5months old phone stop charging : the part to be repaired is NOT COVERED - Samsung S4
Samsung Complaint

Samsung Complaint

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5months old phone stop charging : the part to be repaired is NOT COVERED - Samsung S4


i bought my phone late December and went on holidays on the 1st of may .. while on holidays my phone stop charging..upon returning, the company THREE told me that I should call Samsung technical service . I did , sine they had no technician based near Brighton ( the closest in 19 miles away) I have been told to send my phone to them ( for free).
today I received an email saying that the faulty of my brand new phone is not covered by the Samsung insurance cover.. therefore they send me a bill of 92.14£ !!! the option is yes, I accept the cost, no I don't and destroy the phone and the third option, no I don't and I agree to pay the admin fee ( which by the way are not stated!!!)
SHAMEFULL.I am disgusted that Samsung ask that much money while it is 30£ on the high street, even more that it is a brand new phone and is faulty and I came across 2 other persons with the same issue..... and now I cannot have my phone back unless I pay an admin fee... my advice : don't go through either THREE or SAMSUNG..and I will definitely complaints on top of spreading the words !!


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