Samsung Consumer Complaints All Reviews

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Samsung Reviews

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  • Galaxy 8 Bixby Voice Recognition is Horrible!



    Samsung has lost a customer (me) by its ill-conceived plan to win the Personal Assistant war with Google by making Bixby Voice not just the default voice recognition, but by preventing users from choosing an alternate (better) option - Google Voice. I have used the available tools to disable Bixby as much as possible, but it still appears when using voice recognition to respond to texts and emails, and it completely sucks! Its voice recognition is nothing short of unusable, and because I rely on this capability multiple times each day, it renders the Galaxy 8 pretty much useless for me.... More...
    (Mobile Phones)
    jleomd's Picture   jleomd    0 Comments   Comments
  • Samsung Galaxy S8 good colors



    Now that most phone carriers no longer provide contracts and you have to purchase your own phone at quite a ridiculous expense, it's really interesting that Samsung made the decision to offer beautiful colors in select countries but not the US. The most notable are Coral Blue and Rose Pink. I don't know the reasoning behind that, but I would say Samsung missed the boat and underestimated the importance of actually liking the phone now that owning one is so much more expensive. It makes no sense to me that great colors are offered everywhere but the US. I've had three Galaxies... More...
    (Mobile Phones)
    Tarheel77's Picture   Tarheel77    0 Comments   Comments
  • Poor Customer Service



    I called your customer service number for service on a Samsung Microwave. Your rep, who admitted he was not technical, sent incorrect information to your service provider Home Service Network (HSN). HSN's rep (Oksana) called me and was insistent multiple times that your rep was right about my model and problem ("because it was in the report" - case #4143421742), rather than listening to the customer and owner (me) of the microwave. I had to text her pictures of the unit before she would believe me. She was non-technical but insisted that she knew the answers (you know the... More...
    (Repair Services)
    RonNic's Picture   RonNic    0 Comments   Comments
  • Pathetic Customer Service



    I purchases S7 Edge and ran into an issue after 3-4 months, I asked them to get it fixed and at 1st time they failed due to some reason and 2nd time as well, now when I want to replace or refund the same they want to go for 3rd fix. What a same, I paid for a new unlock phone and was forced to get it repaired like a refub phone. Even one of the customer executive said before 2nd repair that if that doesn't get fix we will process for refund or replacement, my Ticket no: 4143246953 More...
    (Repair Services)
    samiranbhuin's Picture   samiranbhuin    0 Comments   Comments
  • samsung moble



    i brought a samsung j5 13/05/16 .when warrenty moble work properly . but when warrenty out my moble swith off when 20% charge but not onn the moble . i go service center at nalbari . and saw the moble and told him mother board damage . why damage mother board in small time.i think moble has tachinacal problem when made . moble ch no-RC2H315FS/A More...
    (Mobile Phones)
    NABA's Picture   NABA    0 Comments   Comments
  • Samsung Junk!



    I never bought Samsung before now. I regret every second of wasting my money. I had to have the heater and idler replaced about six months after buying (luckily covered by manufacturers warranty). Less than three months later same issues. They put these together so cheap and crappy!!!! The replacement parts are just as crappy! Do not buy these products! Now I have to figure out how to fix the crappy squealing sound. Can't afford ridiculous cost of a tech coming out just to pay again in six months!!!!! More...
    (Repair Services)
    LBTXmom's Picture   LBTXmom    0 Comments   Comments
  • Quality less products



    Guys i dont buy samsung phones and dont replace display screen also if it breaks.. i met the same reason my device displays got broken and i replaced with samsung original display which costs around 4200 and they offer warrenty of 3 months only and with in 6months i got placed with display problem.. and i start asking samsung customer service guys they simply saying replace with another screen which cost 4200.. so guys dont go with samsung worst service and quality less products.. More...
    (Mobile Phones)
    san2ker's Picture   san2ker    0 Comments   Comments
  • 2016 Samsung 78 Curved TV - Picture Went Bad - Samsung Not Honoring Warranty



    I purchased a 78 inch Samsung TV on 4/1/2017 from HHGregg. HHGregg stated that all sales were final but Samsung offered a one year warranty. This TV was a floor model. After 2-3 days, the TV stopped working and received the following picture blue bar, which faded away shortly after turning on the TV (Figure 1). Figure 1 I called Samsung to have a Samsung tech come out. They scheduled for 4/10. Over the course of the next several days while waiting for the Samsung Tech, the TV started to get an additional streak (bleeding) and picture still did not work (Figure 2). Figure 2 The... More...
    (Cable TV)
    burkeh's Picture   burkeh    0 Comments   Comments
  • Bad Samsung phone and service



    I will NOT use Samsung product anymore. Why? 1. Premium price but bad product. 2. Premium price but inferior service. 3. No Service Center (similar to an Apple store) If someone pay almost $1000 USD for a premium device, he would expect a good lasting product and premium service. BAD Samsung product: I spent $975 22 months ago on Samsung S6 edge phone. I was using the camera with 80% battery and it went dead after that. I did not drop the phone, I did not do any damage to it whatsoever. I have an iphone s5 lasted about 4 years and still working. Sony TV, playstation, xbox... More...
    (Mobile Phones)
    ByeSamsung's Picture   ByeSamsung    0 Comments   Comments
  • Non-redressal of mfg defects



    My son-abhishek Rastogi bought 1 piece of Samsung Note-5 Model>SM-N9208ZDUINS on 18.10.2016 in Lucknow (UP) India but the same went out of order in 1/2017 itself. I have E-mailed a detailed complaint on 18.02.2017 but to no avail. So the options available with me to write to the concnerned IndianRegulatory Authorities and give wide publicity of your Vompany's bad performance on all the social sites right now. What you say-tell me to-day itself. With good wshes More...
    (Mobile Phones)
    ssrg's Picture   ssrg    0 Comments   Comments
  • Problem face me at SAMSUNG maintenance center at Alexandria Egypt



    Dear SAMSUNG; I writing this complaint regarding the miserable service I have received from SAMSUNG agent in EGYPT. On 5th Feb. 2017. I called the Agent UNION Alex. inquired my Mobile phone SAMSUNG (Model name:SM-A710FEDFKSA) for repair it%u2019s broken screen. I went to the maintenance center (alex assafra) as per call center advise. Delivered the mobile phone as per SERVICE ORDER SHEET attached. (Service order no:4192236513) And the maintenances enter advised me to follow this service order after 5 days. I called this center again following the service order as following :- 8th... More...
    (Mobile Phones)
    Walid1979Said's Picture   Walid1979Said    0 Comments   Comments
  • Samsung J3(6) not repairable at any cost.



    I have a J3(6) phone that I purchased for my son, and after owning it for 1 month the screen was cracked. So I sent it in to Samsung and the phone was promptly sent back to me unrepaired. I was told, %u201Cdue to current business conditions, Samsung is temporarily suspending all Out-of-Warranty repairs.%u201D They also told me that I should check with my carrier or my insurance company for coverage. Upon calling around to screen repair places I was told that Samsung is not providing parts for this phone. So basically this phone is bricked if you have any issues with it not covered under... More...
    (Mobile Phones)
    hFolk's Picture   hFolk    0 Comments   Comments
  • S 7 Edge pink line



    Sent my phone galaxy s7 edge into Samsung for the dreaded pink line down the screen. I got a call back saying that the phone wasn't going good to be fixed under the guarantee due to the volume button having damage to it. The volume button has a scratch on it, but it is in FULL WORKING ORDER. Then I got told it was going to cost me £206.94 too get this fixed even though it worked fine. This then went too the escalation team. No joy there and they refused my request of speaking to a manager but I was kept on hold for over 40 minutes. I have now paid the £206 and feel... More...
    (Repair Services)
    Martinw69's Picture   Martinw69    0 Comments   Comments
  • Samsung S7 Edge



    I brought a Galaxy S7 Edge in July 2016 broke in Sept 2016 called for the one yr warranty and no go they said to call Russia Samsung can't call Russia with the toll free number given to me by the representative. Wasted 700.00 Bought a Galaxy S5 at walmart to use with straight talk 11/3/2016 broke on 11/24/2016 called Samsung again did not stand behind the one yr warranty. Referred me to straight talk they tried to send me a fixed old Galaxy S5 refurbished out another 300.00 More...
    (Mobile Phones)
    sucker100's Picture   sucker100    0 Comments   Comments
  • Samsung Fridge - Does not work when Delivered



    Bought a Samsung Fridge on 28th Nov 2016, Delivered on the evening of 29th November 2016, Call up call center - they send an technician on 30th Nov - Fridge does not switch on - he calls for some 'technical' help and gets some instruction on phone - comes the next day ( again after 5 phone calls) - the senior technician says PCB not working - writes a report and goes back - I go to Reliance Digital - guys who sold the Fridge - they make a few phone calls and say - the replacement of the Fridge will take 20 days ! That's the price a consumer pays for going the Samsung way !! More...
    (Electronics, Appliances - Sponsored By BEST BUY)
    Shalabh's Picture   Shalabh    0 Comments   Comments
  • dishwasher



    We purchased all new Samsung appliances. Black stainless steel (at this point there is only 1 model available in BSS, except the stove which can be a normal stove or a stove that has a divider so you can cook at 2 different temps-which is the one we purchased). The dishwasher did not clean dishes from day one. Microwave quite working after 2 months. Hate the stove would have not spent the extra money on the 2 temperature model and frig is OK, but the ice/water dispenser is slow and it was delivered with a goober on the front that was supposed to come off with cleaning but I have not... More...
    (Home Improvement)
    theganns's Picture   theganns    0 Comments   Comments
  • Galaxy 3 tablet



    I have always been a die hard fan of Samsung having owned several phones and two tablets until today. I am angry, disappointed and will never own another Samsung both because of the issue with my tablet and with customer service. I have left many companies because of poor customer service and this one is very uncaring and unprofessional. The charging port on the tablet bought in May 2015 quit working and I called Samsung who email me a UPS label to send it postage free. I explain on the phone what the issue was and that it had worked that morning but not that night. I was not informed this... More...
    (Miscellaneous)
    doraej's Picture   doraej    4 Comments   Comments
  • Samsung Galaxy 3 tablet



    I have always been a die hard fan of Samsung having owned several phones and two tablets until today. I am angry, disappointed and will never own another Samsung both because of the issue with my table and with customer service. I have left many companies because of poor customer service and this one is very uncaring and unprofessional. The charging port on the tablet bought in May 2015 quit working and I called Samsung who email me a UPS label to send it postage free. I explain on the phone what the issue was and that it had worked that morning but not that night. I was not informed this... More...
    (Repair Services)
    doraej's Picture   doraej    0 Comments   Comments
  • Galaxy Note



    Shame on Samsung,being a largest company in world that could provide a proper customer support and handle the queries. Have purchased a Galaxy Note in sept 2013,It was sent to repair 4 times for screen problem. Finally the case went to Resolution team and there decided to refund the money back. Processing time for refund was 21 business days , its almost 3 months and i get calls from resolution team and wanted to check wether i have recieved the refund. Since 2013 , my product was in samsung pocession for almost 4 months. I have given up on dealing with his company. Will invlove ACCC to... More...
    (Computers, Software, Hardware - Sponsored by APPLE)
    anilpatel's Picture   anilpatel    0 Comments   Comments
  • warranty



    Write your review, complaint or I purchase samsung s5 before 4 month I dam my phne in water few min. After 2 hours my phne is not working Next day i go samsung care in mathura Your staff say this phne out of warranty If you r repair a phne the billing is 22500 rupees Mob. 8439393923 question here and add as much detail as possible so the Business you review can improve and reply to you. More...
    (Mobile Phones)
    rahulsharma45's Picture   rahulsharma45    0 Comments   Comments
  • SAMSUNG Mobile phone new handset defective



    Regarding my Case Number: 4197955758 for my Samsung Galaxy S5 4G mobile which I purchased 8 months ago, on 15/October/14 at the Phone Store, CMH road, Indiranagar is still within warranty. Kindly find below a detailed timeline of the sequence of events that transpired and the sordid tale of multiple times of critical data loss 1. Since I bought the phone, I noticed that it occasionally restarted on it's own, as I am from the IT Technical field, I knew that this is a familiar occurrence with Android phones so ignored it as everything else was working as expected. 2. But in May 2015,... More...
    (Mobile Phones)
    Rodfra's Picture   Rodfra    1 Comments   Comments
  • Samsung Galaxy Edge 6



    When I heard that New Galaxy S6 had new features, new design I wanted one. But to my great disappointment, all I saw was a copy of Apple 6 phone, I was always impressed with the overall features of Samsung galaxy phones. The Galaxy S6 had the same features of an Apple phone, No SD card slot, same feature with sim card, I have had Galaxy S3, S4, Also Note 2, Note 3, but after seeing the S6. I am not impressed any more with Samsung Galaxy phones. If your company changes back to the better design of previous galaxy phones then again I will interested in Galaxy phones. More...
    (Featured Editor)
    Rgarces's Picture   Rgarces    0 Comments   Comments
  • Appalling Customer Service



    Bought expensive HE Samsung washer and matching dryer. Never again. Turned into a fiasco and it is not resolved after five weeks! Purchased units 7/2/15, Delivered 7/9. Delivery team said it could not install washer because I needed an "extension" to my drain pipe. I asked for details. What extension, do they have one, where can I purchase it??? They had no answers. Left the washed uninstalled. I asked professional plumbers the same questions and collectively I was told I do not need any extension. I simply put the hose into my drain pipe and all was good. Later I needed a... More...
    (Electronics, Appliances - Sponsored By BEST BUY)
    nikiwa2015's Picture   nikiwa2015    0 Comments   Comments
  • samsung galaxys s6 edge



    I purchased this new phone on 05/28/2015. I was very please with the look of this phone, but like they say you can't judge a book by it cover. This was the worse phone I ever brought from AT&T. The phone has APPs that open by itself, dropped calls and phone over heating. I called at&t tech support they try to see why the apps are opening but was unable to do so. They took control to the phone but was not able to fix it. So they send out another phone. Well after receiving this phone not long after receiving it , it also does the same as the first one. I again called the tech... More...
    (Mobile Phones)
    Glentwin12's Picture   Glentwin12    0 Comments   Comments
  • samsung galaxy s6 edge



    I purchased this new phone on 05/28/2015. I was very please with the look of this phone, but like they say you can't judge a book by it cover. This was the worse phone I ever brought from AT&T. The phone has APPs that open by itself, dropped calls and phone over heating. I called at&t tech support they try to see why the apps are opening but was unable to do so. They took control to the phone but was not able to fix it. So they send out another phone. Well after receiving this phone not long after receiving it , it also does the same as the first one. I again called the tech... More...
    (Mobile Phones)
    Glentwin12's Picture   Glentwin12    0 Comments   Comments
  • fed up with Samsung mobile & service center



    sir i have buyed Samsung mobile mobile Samsung galaxy s dous 2 i got several compliant on this sell i have visited several times service center nearly 8 to 10 times they replaced mother board 2 times & battery 2 times Again i have getting mother board compliant on my cell they are not ready to replace my cell phone im fed up with Samsung your service center ,mobile &your service company bluddy rules please replace me are refund me please dont cheat us we have already issued you a notice from consumer court please replay us soon More...
    (Mobile Phones)
    kishor's Picture   kishor    0 Comments   Comments
  • GALAXY NOTE 4



    I sent the galaxy note 4 in for repair phone was in perfect condition cept for a black screen, samsung said there's liquid damage and will not do the repair, but when i got my note 4 back from samsung , my note 4 got a major broken screen and black rubber piece sticking up on top of my screen , also my charger hold is totally damage..I call samsung and one of the agent in Customer Relation name Yanson Phenendo or Yanson Hernandez ,very impolited and bossy , will not transfer call to his superior when customer request always raise his voice on me =( , his ID is Stad007, thats what he... More...
    (Mobile Phones)
    AZNKING79's Picture   AZNKING79    1 Comments   Comments
  • specker & lance problem



    I recently bought a new Samsung galaxy ace next from moradpur, Chittagong. but I have faced two problems: First sometimes the specker make too much noice when i talk to another person by my mobile. Second; Sometimes the lance dosn't work properly work.already submit 5 times my phone to customar care service center for solution but till now does not gotten proper service from there. could you please confirm what can i do at this moment ? I am waiting for your replay ? More...
    (Electronics, Appliances - Sponsored By BEST BUY)
    bishjit's Picture   bishjit    0 Comments   Comments
  • Samsung A7 and network and call problem



    I purchased a Samsung A7 phone on 5thJuly, 2015 from Samsung Showroom, Rajouri Garden. After a week, the problem started on the mobile. When I am selecting LTE network mode and Automatically preferred network, I cannot do Incoming and Outgoing both, It is showing Out of service area but If I select WCDMA network mode and Automatically preferred network then I can do Incoming and outgoing both. When I called to Samsung customer care, Executive informed If you will select LTE mode and Airtel registered network instead of automatically preferred network, then you will do incoming or outgoing... More...
    (Mobile Phones)
    Avneet's Picture   Avneet    2 Comments   Comments
  • Samsung Phone Locked



    MY PHONE DECIDED TO ENCRYPT ON IT'S OWN AND MADE ME SET A PASSWORD WHICH WAS ANNOYING BUT OKAY. THEN IT DIED AND DECIDED TO LOCK ME OUT AND THE SCREEN SAID IT WILL FACTORY RESET IF I ENTERED THE WRONG PASSWORD. I'VE BEEN ENTERING THE SAME PASSWORD FOR MONTHS NOW, SO DON'T TELL ME IT'S WRONG. I HATE THIS STUPID PHONE AND I HOPE ALL SAMSUNG PHONES BURN IN HELL!!!!!! So I called to see if there was anyway way I can fix it. I asked to speak with a manager and I was transferred to a so-called manager. When he answered, I asked if he was a manager or a supervisor. He told me... More...
    (Mobile Phones)
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