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Samsung Reviews

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  • Samsung J3(6) not repairable at any cost.



    I have a J3(6) phone that I purchased for my son, and after owning it for 1 month the screen was cracked. So I sent it in to Samsung and the phone was promptly sent back to me unrepaired. I was told, %u201Cdue to current business conditions, Samsung is temporarily suspending all Out-of-Warranty repairs.%u201D They also told me that I should check with my carrier or my insurance company for coverage. Upon calling around to screen repair places I was told that Samsung is not providing parts for this phone. So basically this phone is bricked if you have any issues with it not covered under... More...
    (Mobile Phones)
    hFolk's Picture   hFolk    0 Comments   Comments
  • S 7 Edge pink line



    Sent my phone galaxy s7 edge into Samsung for the dreaded pink line down the screen. I got a call back saying that the phone wasn't going good to be fixed under the guarantee due to the volume button having damage to it. The volume button has a scratch on it, but it is in FULL WORKING ORDER. Then I got told it was going to cost me £206.94 too get this fixed even though it worked fine. This then went too the escalation team. No joy there and they refused my request of speaking to a manager but I was kept on hold for over 40 minutes. I have now paid the £206 and feel... More...
    (Repair Services)
    Martinw69's Picture   Martinw69    0 Comments   Comments
  • Samsung S7 Edge



    I brought a Galaxy S7 Edge in July 2016 broke in Sept 2016 called for the one yr warranty and no go they said to call Russia Samsung can't call Russia with the toll free number given to me by the representative. Wasted 700.00 Bought a Galaxy S5 at walmart to use with straight talk 11/3/2016 broke on 11/24/2016 called Samsung again did not stand behind the one yr warranty. Referred me to straight talk they tried to send me a fixed old Galaxy S5 refurbished out another 300.00 More...
    (Mobile Phones)
    sucker100's Picture   sucker100    0 Comments   Comments
  • Samsung Fridge - Does not work when Delivered



    Bought a Samsung Fridge on 28th Nov 2016, Delivered on the evening of 29th November 2016, Call up call center - they send an technician on 30th Nov - Fridge does not switch on - he calls for some 'technical' help and gets some instruction on phone - comes the next day ( again after 5 phone calls) - the senior technician says PCB not working - writes a report and goes back - I go to Reliance Digital - guys who sold the Fridge - they make a few phone calls and say - the replacement of the Fridge will take 20 days ! That's the price a consumer pays for going the Samsung way !! More...
    (Electronics, Appliances - Sponsored By BEST BUY)
    Shalabh's Picture   Shalabh    0 Comments   Comments
  • dishwasher



    We purchased all new Samsung appliances. Black stainless steel (at this point there is only 1 model available in BSS, except the stove which can be a normal stove or a stove that has a divider so you can cook at 2 different temps-which is the one we purchased). The dishwasher did not clean dishes from day one. Microwave quite working after 2 months. Hate the stove would have not spent the extra money on the 2 temperature model and frig is OK, but the ice/water dispenser is slow and it was delivered with a goober on the front that was supposed to come off with cleaning but I have not... More...
    (Home Improvement)
    theganns's Picture   theganns    0 Comments   Comments
  • Galaxy 3 tablet



    I have always been a die hard fan of Samsung having owned several phones and two tablets until today. I am angry, disappointed and will never own another Samsung both because of the issue with my tablet and with customer service. I have left many companies because of poor customer service and this one is very uncaring and unprofessional. The charging port on the tablet bought in May 2015 quit working and I called Samsung who email me a UPS label to send it postage free. I explain on the phone what the issue was and that it had worked that morning but not that night. I was not informed this... More...
    (Miscellaneous)
    doraej's Picture   doraej    4 Comments   Comments
  • Samsung Galaxy 3 tablet



    I have always been a die hard fan of Samsung having owned several phones and two tablets until today. I am angry, disappointed and will never own another Samsung both because of the issue with my table and with customer service. I have left many companies because of poor customer service and this one is very uncaring and unprofessional. The charging port on the tablet bought in May 2015 quit working and I called Samsung who email me a UPS label to send it postage free. I explain on the phone what the issue was and that it had worked that morning but not that night. I was not informed this... More...
    (Repair Services)
    doraej's Picture   doraej    0 Comments   Comments
  • Galaxy Note



    Shame on Samsung,being a largest company in world that could provide a proper customer support and handle the queries. Have purchased a Galaxy Note in sept 2013,It was sent to repair 4 times for screen problem. Finally the case went to Resolution team and there decided to refund the money back. Processing time for refund was 21 business days , its almost 3 months and i get calls from resolution team and wanted to check wether i have recieved the refund. Since 2013 , my product was in samsung pocession for almost 4 months. I have given up on dealing with his company. Will invlove ACCC to... More...
    (Computers, Software, Hardware - Sponsored by APPLE)
    anilpatel's Picture   anilpatel    0 Comments   Comments
  • warranty



    Write your review, complaint or I purchase samsung s5 before 4 month I dam my phne in water few min. After 2 hours my phne is not working Next day i go samsung care in mathura Your staff say this phne out of warranty If you r repair a phne the billing is 22500 rupees Mob. 8439393923 question here and add as much detail as possible so the Business you review can improve and reply to you. More...
    (Mobile Phones)
    rahulsharma45's Picture   rahulsharma45    0 Comments   Comments
  • SAMSUNG Mobile phone new handset defective



    Regarding my Case Number: 4197955758 for my Samsung Galaxy S5 4G mobile which I purchased 8 months ago, on 15/October/14 at the Phone Store, CMH road, Indiranagar is still within warranty. Kindly find below a detailed timeline of the sequence of events that transpired and the sordid tale of multiple times of critical data loss 1. Since I bought the phone, I noticed that it occasionally restarted on it's own, as I am from the IT Technical field, I knew that this is a familiar occurrence with Android phones so ignored it as everything else was working as expected. 2. But in May 2015,... More...
    (Mobile Phones)
    Rodfra's Picture   Rodfra    1 Comments   Comments
  • Samsung Galaxy Edge 6



    When I heard that New Galaxy S6 had new features, new design I wanted one. But to my great disappointment, all I saw was a copy of Apple 6 phone, I was always impressed with the overall features of Samsung galaxy phones. The Galaxy S6 had the same features of an Apple phone, No SD card slot, same feature with sim card, I have had Galaxy S3, S4, Also Note 2, Note 3, but after seeing the S6. I am not impressed any more with Samsung Galaxy phones. If your company changes back to the better design of previous galaxy phones then again I will interested in Galaxy phones. More...
    (Featured Editor)
    Rgarces's Picture   Rgarces    0 Comments   Comments
  • Appalling Customer Service



    Bought expensive HE Samsung washer and matching dryer. Never again. Turned into a fiasco and it is not resolved after five weeks! Purchased units 7/2/15, Delivered 7/9. Delivery team said it could not install washer because I needed an "extension" to my drain pipe. I asked for details. What extension, do they have one, where can I purchase it??? They had no answers. Left the washed uninstalled. I asked professional plumbers the same questions and collectively I was told I do not need any extension. I simply put the hose into my drain pipe and all was good. Later I needed a... More...
    (Electronics, Appliances - Sponsored By BEST BUY)
    nikiwa2015's Picture   nikiwa2015    0 Comments   Comments
  • samsung galaxys s6 edge



    I purchased this new phone on 05/28/2015. I was very please with the look of this phone, but like they say you can't judge a book by it cover. This was the worse phone I ever brought from AT&T. The phone has APPs that open by itself, dropped calls and phone over heating. I called at&t tech support they try to see why the apps are opening but was unable to do so. They took control to the phone but was not able to fix it. So they send out another phone. Well after receiving this phone not long after receiving it , it also does the same as the first one. I again called the tech... More...
    (Mobile Phones)
    Glentwin12's Picture   Glentwin12    0 Comments   Comments
  • samsung galaxy s6 edge



    I purchased this new phone on 05/28/2015. I was very please with the look of this phone, but like they say you can't judge a book by it cover. This was the worse phone I ever brought from AT&T. The phone has APPs that open by itself, dropped calls and phone over heating. I called at&t tech support they try to see why the apps are opening but was unable to do so. They took control to the phone but was not able to fix it. So they send out another phone. Well after receiving this phone not long after receiving it , it also does the same as the first one. I again called the tech... More...
    (Mobile Phones)
    Glentwin12's Picture   Glentwin12    0 Comments   Comments
  • fed up with Samsung mobile & service center



    sir i have buyed Samsung mobile mobile Samsung galaxy s dous 2 i got several compliant on this sell i have visited several times service center nearly 8 to 10 times they replaced mother board 2 times & battery 2 times Again i have getting mother board compliant on my cell they are not ready to replace my cell phone im fed up with Samsung your service center ,mobile &your service company bluddy rules please replace me are refund me please dont cheat us we have already issued you a notice from consumer court please replay us soon More...
    (Mobile Phones)
    kishor's Picture   kishor    0 Comments   Comments
  • GALAXY NOTE 4



    I sent the galaxy note 4 in for repair phone was in perfect condition cept for a black screen, samsung said there's liquid damage and will not do the repair, but when i got my note 4 back from samsung , my note 4 got a major broken screen and black rubber piece sticking up on top of my screen , also my charger hold is totally damage..I call samsung and one of the agent in Customer Relation name Yanson Phenendo or Yanson Hernandez ,very impolited and bossy , will not transfer call to his superior when customer request always raise his voice on me =( , his ID is Stad007, thats what he... More...
    (Mobile Phones)
    AZNKING79's Picture   AZNKING79    1 Comments   Comments
  • specker & lance problem



    I recently bought a new Samsung galaxy ace next from moradpur, Chittagong. but I have faced two problems: First sometimes the specker make too much noice when i talk to another person by my mobile. Second; Sometimes the lance dosn't work properly work.already submit 5 times my phone to customar care service center for solution but till now does not gotten proper service from there. could you please confirm what can i do at this moment ? I am waiting for your replay ? More...
    (Electronics, Appliances - Sponsored By BEST BUY)
    bishjit's Picture   bishjit    0 Comments   Comments
  • Samsung A7 and network and call problem



    I purchased a Samsung A7 phone on 5thJuly, 2015 from Samsung Showroom, Rajouri Garden. After a week, the problem started on the mobile. When I am selecting LTE network mode and Automatically preferred network, I cannot do Incoming and Outgoing both, It is showing Out of service area but If I select WCDMA network mode and Automatically preferred network then I can do Incoming and outgoing both. When I called to Samsung customer care, Executive informed If you will select LTE mode and Airtel registered network instead of automatically preferred network, then you will do incoming or outgoing... More...
    (Mobile Phones)
    Avneet's Picture   Avneet    2 Comments   Comments
  • Samsung Phone Locked



    MY PHONE DECIDED TO ENCRYPT ON IT'S OWN AND MADE ME SET A PASSWORD WHICH WAS ANNOYING BUT OKAY. THEN IT DIED AND DECIDED TO LOCK ME OUT AND THE SCREEN SAID IT WILL FACTORY RESET IF I ENTERED THE WRONG PASSWORD. I'VE BEEN ENTERING THE SAME PASSWORD FOR MONTHS NOW, SO DON'T TELL ME IT'S WRONG. I HATE THIS STUPID PHONE AND I HOPE ALL SAMSUNG PHONES BURN IN HELL!!!!!! So I called to see if there was anyway way I can fix it. I asked to speak with a manager and I was transferred to a so-called manager. When he answered, I asked if he was a manager or a supervisor. He told me... More...
    (Mobile Phones)
  • Samsung WIFI Camera



    DON'T BUY WIFI SAMSUNG CAMERA before you read this. Buyer beware. I Purchased Model WB350F When you post your pictures on social media Samsung places a large, bold advertisement for the camera. I was not aware of this before buying. I contacted Samsung support. they told me there was no way of disabling this "feature". I spoke with an executive office representative at Samsung,with my complaint. I was told there is nothing Samsung would do about my complaint. More...
    (Electronics, Appliances - Sponsored By BEST BUY)
    5strings's Picture   5strings    0 Comments   Comments
  • Samsung Note 3 Warranty Claim



    I took my Samsung Note 3 for an ADH warranty claim and was told it will be fixed however now my phone cannot be fully fixed i need to pay About R600 extra to fix my own phone i have never claimed before for my Note 3 however i was just told the rules have changed how is it my fault I am extremely disappointed cause i am now forced to pay or else i will get my phone back with a cracked screen its sad cause i need budgeted for this i am so happy knowing that i have 2 free claims but now things have changed the service from Samsung is the worst i have yet experienced, All i want is my phone... More...
    (Mobile Phones)
    SNote3's Picture   SNote3    0 Comments   Comments
  • inferior product



    i am a owner of the many samsung products tabs, cameras, TV and the galaxy S5 this phone was rated a very popular phone with awesome features i wanted 1, but when i received the pfone i had endless problems and issues i have not been able to have any peace of mind because of this phone i am a business owner, from the time i got the phone it has gone back to Samsung 4 times and they changed the main board twice already the galaxy S5 is a real waste and i would like samsung to contact me in order to rectify this horrible experience. i am so afraid of ever owning another samsung as i have... More...
    (Electronics, Appliances - Sponsored By BEST BUY)
    praneshg's Picture   praneshg    0 Comments   Comments
  • unfixed dishwasher ticket # 5111713203



    Called A&E before the warranty date expired about our samsung ddishwasher with am error code LE technician did not find nothing wrong the first visit a week later same technician came back after warranty already expired A&E said won't be a issue because we calle in before the warranty expires after he second visit the technician said machin could not be fix.that samsung was going to replace it the dishwasher . All i ask samsung was to fix my machine o replace it that i didn't want money back. I did get the worst Customer service ever . Will never purchase a Samsung... More...
    (Repair Services)
    Ainecana's Picture   Ainecana    0 Comments   Comments
  • Samsung Galaxy Trend 2



    I am a customer from Macedonia, Europe and I have a bought a new Samsung galaxy trend 2 and After taking several shoots with the phone camera the camera started to block and displaying a message WARNING CAMERA FAILED. I have taken it to service three times now and the camera still does the same problem. I have bought the phone in February, 2015 and still haven't used it because it is on service all the time. Now, I am waiting for a new phone. When I will receive the new phone? More...
    (Mobile Phones)
    lolic's Picture   lolic    0 Comments   Comments
  • Factory defective mobile phone.



    Hi All, I can call this Samsung customer as a DEAD RESPONSE. I have been calling this service center in Singapore more than month, really dead response. I will not buy this brand anymore, I had been used Iphone I would say service is 100% good that's the reputation of company, this Samsung is local worst quality, why er need to buy this product when we have to buy supreme brand, I mean Apple product. I call this Samsung dead response. More...
    (Mobile Phones)
    jayaa's Picture   jayaa    0 Comments   Comments
  • Samsung, broken dishwasher



    My $1000 dishwasher has a broken sensor after only 2 and a half years after purchase. The repair bill is over $300.00 I called Samsung and they kept me on hold for over 15 minuets. The woman I spoke to was would not transfer me to a supervisor. After a very long period of hold time again, I spoke to a man who was not at all concerned about my issue. I was told that my warranty was expired and there was nothing they could do for me. I feel that Samsung could help me with the cost of repair if they really cared about their consumers. More...
    (Miscellaneous)
    Debbra's Picture   Debbra    0 Comments   Comments
  • COMPLAIN AGAINST SAMSUNG SERVICE CENTER OF GANDHIDHAM



    I am a good customer of samsung brand i am having ac of samsung brand of 2 ton which is not working properly since last 1 year i had gone many times to samsung service center of gandhidam but the person sitting over there named JAYANT bhai is not giving me respect and he does not having sense how to talk to customer he says me that i dont have time now after 11 months he took my ac unit from my shop for repapring but there is nothing done un that ac right now the unit is not working and it is placed outside my shop which daily i ahev to keep inside at night and take out in morning so... More...
    (Repair Services)
    prakashbhanu's Picture   prakashbhanu    0 Comments   Comments
  • Disgusted with the Galaxy S6



    Fingerprint feature to open phone stopped working...after I was on the phone with AT&T and Samsung for over 2hours to resolve this problem there was no resolve...they couldn't even help me with a master reset. On top of that a master reset means that I will lose all the pictures I took at my aunt's 100th birthday party 3 days ago. I am so disgusted with both AT&T and Samsung that I could never recommend either company to anyone ever!!!!! More...
    (Mobile Phones)
    dhs22763's Picture   dhs22763    0 Comments   Comments
  • Samsung S3 Phone exploding



    A few days ago as normally sitting and chatting in my dining room, my dad's S3 Galaxy phone has sparked and the battery flew off and then set to fire. Being physically there the phone battery literally was on flames and thankfully no one was hurt and injured. I have contacted Samsung with this issue and what my father wants as compensation is the new S6 phone or Galaxy Note to replace the one that blew up. Samsung (after attempts and several emails) have shut down the offer claiming that they will only replace the phone with an S5 and only they can put a request for an S6 after the... More...
    (Mobile Phones)
    rpadilla's Picture   rpadilla    0 Comments   Comments
  • Poor design substandard product!



    Samsung EP-BR750BWEGWW Charging Dock for Gear S. Is the only way you can charge the Samsung Gear S, unfortunately this product is below standard materially for an item that has to be clicked on & using your thumb to push off. This product is attached by two plastic grips/hocks. These little fasteners snap within weeks! What do Samsung say, you have to purchase another one. As it's snapped off its not ware & tear! Samsung has so much faith in this item that they do not stock it. I was told I could get one from a third party! Beware when being this product!!! Very unsatisfied... More...
    (Mobile Phones)
    hooperdee85's Picture   hooperdee85    0 Comments   Comments
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