Samsung Reviews and Complaints

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Samsung Reviews

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  • Incorrect product specification



    Bought Samsung galaxy j1 Mini Prime The product specs said it has 5 MP main camera , VGA face front camera After unpacking the device , tried to try the camera to picture some normal text as I used the picture was very hazy blurred , tried different distance and setup , But nothing worked . No one single letter is clear enough So I said most probably this is a mistake or production problem , as a 2MP camera from my Polaroid tablet captured the same text clear enough that Samsung so called 5MP cam failed to do I was thinking if tthe main camera quality is that bad . The front is... More...
    (Mobile Phones)
  • Non-redressal of mfg defects



    My son-abhishek Rastogi bought 1 piece of Samsung Note-5 Model>SM-N9208ZDUINS on 18.10.2016 in Lucknow (UP) India but the same went out of order in 1/2017 itself. I have E-mailed a detailed complaint on 18.02.2017 but to no avail. So the options available with me to write to the concnerned IndianRegulatory Authorities and give wide publicity of your Vompany's bad performance on all the social sites right now. What you say-tell me to-day itself. With good wshes More...
    (Mobile Phones)
    ssrg's Picture   ssrg    0 Comments   Comments
  • Problem face me at SAMSUNG maintenance center at Alexandria Egypt



    Dear SAMSUNG; I writing this complaint regarding the miserable service I have received from SAMSUNG agent in EGYPT. On 5th Feb. 2017. I called the Agent UNION Alex. inquired my Mobile phone SAMSUNG (Model name:SM-A710FEDFKSA) for repair it%u2019s broken screen. I went to the maintenance center (alex assafra) as per call center advise. Delivered the mobile phone as per SERVICE ORDER SHEET attached. (Service order no:4192236513) And the maintenances enter advised me to follow this service order after 5 days. I called this center again following the service order as following :- 8th... More...
    (Mobile Phones)
    Walid1979Said's Picture   Walid1979Said    0 Comments   Comments
  • Samsung J3(6) not repairable at any cost.



    I have a J3(6) phone that I purchased for my son, and after owning it for 1 month the screen was cracked. So I sent it in to Samsung and the phone was promptly sent back to me unrepaired. I was told, %u201Cdue to current business conditions, Samsung is temporarily suspending all Out-of-Warranty repairs.%u201D They also told me that I should check with my carrier or my insurance company for coverage. Upon calling around to screen repair places I was told that Samsung is not providing parts for this phone. So basically this phone is bricked if you have any issues with it not covered under... More...
    (Mobile Phones)
    hFolk's Picture   hFolk    0 Comments   Comments
  • S 7 Edge pink line



    Sent my phone galaxy s7 edge into Samsung for the dreaded pink line down the screen. I got a call back saying that the phone wasn't going good to be fixed under the guarantee due to the volume button having damage to it. The volume button has a scratch on it, but it is in FULL WORKING ORDER. Then I got told it was going to cost me £206.94 too get this fixed even though it worked fine. This then went too the escalation team. No joy there and they refused my request of speaking to a manager but I was kept on hold for over 40 minutes. I have now paid the £206 and feel... More...
    (Repair Services)
    Martinw69's Picture   Martinw69    0 Comments   Comments
  • RANDOM SHUTDOWN AND STARTUP



    Am not happy with this phone as it randomly shuts off and restarts itself..during phone calls, texting..it does not need a reason..tried the Safe Mode as suggested by Samsung Support..that Didn't work. .reset ohone to factory default..that did Not work..I can't spend $ and send the phone anywhere because it is the only phone I have..so, for a phone costing hundreds of $, the android software sucks! !! Take more responsibility for your product and make sure it works ..how would you like to own an expensive product that doesn't work? ?? More...
    (Mobile Phones)
    Ams654321's Picture   Ams654321    0 Comments   Comments
  • Samsung S7 Edge



    I brought a Galaxy S7 Edge in July 2016 broke in Sept 2016 called for the one yr warranty and no go they said to call Russia Samsung can't call Russia with the toll free number given to me by the representative. Wasted 700.00 Bought a Galaxy S5 at walmart to use with straight talk 11/3/2016 broke on 11/24/2016 called Samsung again did not stand behind the one yr warranty. Referred me to straight talk they tried to send me a fixed old Galaxy S5 refurbished out another 300.00 More...
    (Mobile Phones)
    sucker100's Picture   sucker100    0 Comments   Comments
  • Samsung Fridge - Does not work when Delivered



    Bought a Samsung Fridge on 28th Nov 2016, Delivered on the evening of 29th November 2016, Call up call center - they send an technician on 30th Nov - Fridge does not switch on - he calls for some 'technical' help and gets some instruction on phone - comes the next day ( again after 5 phone calls) - the senior technician says PCB not working - writes a report and goes back - I go to Reliance Digital - guys who sold the Fridge - they make a few phone calls and say - the replacement of the Fridge will take 20 days ! That's the price a consumer pays for going the Samsung way !! More...
    (Electronics, Appliances - Sponsored By BEST BUY)
    Shalabh's Picture   Shalabh    0 Comments   Comments
  • Troubleshooting Technician Operator - SHAN



    Hi my name is Dinah Koh and i was helped by this gentleman, Shan, great and helpful person. This is my first that i have come across after dealing with so many and he was the best to help me with all my issues. This is what customer care should be. As for me i find it entertaining being able to communicate with him in a good way.Great person and he should be mentioned to others about handling customers. My time with him just ended about 5 minutes ago. Excellent job from start to finish. Thank you Shan once again for all your help. Thank you for your kind attention. Regards Dinah Koh More...
    (Mobile Phones)
    Dinah's Picture   Dinah    0 Comments   Comments
  • Review of support



    I am loyal Samsung customer across all products of this company. I have been for many years. I have never had any issues with any of the products. Of course every now and again something will go wrong . With the volume of products sold. I will remain loyal to my favourite company regardless of media induced hysteria. Hang tough Samsung.!! More...
    (Mobile Phones)
    Gazzer1970's Picture   Gazzer1970    0 Comments   Comments
  • dishwasher



    We purchased all new Samsung appliances. Black stainless steel (at this point there is only 1 model available in BSS, except the stove which can be a normal stove or a stove that has a divider so you can cook at 2 different temps-which is the one we purchased). The dishwasher did not clean dishes from day one. Microwave quite working after 2 months. Hate the stove would have not spent the extra money on the 2 temperature model and frig is OK, but the ice/water dispenser is slow and it was delivered with a goober on the front that was supposed to come off with cleaning but I have not... More...
    (Home Improvement)
    theganns's Picture   theganns    0 Comments   Comments
  • Bad dealing and services



    Most important things in marketing for any company is satisfaction of customer and try to build strong relation ship with customer but Samsung authorize shop behavior is too bad. they didn't know who deal with customer so my opinion is didn't buy any mobile if the dealing way is not good specially in Sialkot Shop name: Experience Zone this shop is Authorize by Samsung but dealing behavior is too bad More...
    (Mobile Phones)
    talhasaleem's Picture   talhasaleem    0 Comments   Comments
  • Galaxy 3 tablet



    I have always been a die hard fan of Samsung having owned several phones and two tablets until today. I am angry, disappointed and will never own another Samsung both because of the issue with my tablet and with customer service. I have left many companies because of poor customer service and this one is very uncaring and unprofessional. The charging port on the tablet bought in May 2015 quit working and I called Samsung who email me a UPS label to send it postage free. I explain on the phone what the issue was and that it had worked that morning but not that night. I was not informed this... More...
    (Miscellaneous)
    doraej's Picture   doraej    4 Comments   Comments
  • Samsung Galaxy 3 tablet



    I have always been a die hard fan of Samsung having owned several phones and two tablets until today. I am angry, disappointed and will never own another Samsung both because of the issue with my table and with customer service. I have left many companies because of poor customer service and this one is very uncaring and unprofessional. The charging port on the tablet bought in May 2015 quit working and I called Samsung who email me a UPS label to send it postage free. I explain on the phone what the issue was and that it had worked that morning but not that night. I was not informed this... More...
    (Repair Services)
    doraej's Picture   doraej    0 Comments   Comments
  • Galaxy Note



    Shame on Samsung,being a largest company in world that could provide a proper customer support and handle the queries. Have purchased a Galaxy Note in sept 2013,It was sent to repair 4 times for screen problem. Finally the case went to Resolution team and there decided to refund the money back. Processing time for refund was 21 business days , its almost 3 months and i get calls from resolution team and wanted to check wether i have recieved the refund. Since 2013 , my product was in samsung pocession for almost 4 months. I have given up on dealing with his company. Will invlove ACCC to... More...
    (Computers, Software, Hardware - Sponsored by APPLE)
    anilpatel's Picture   anilpatel    0 Comments   Comments
  • Escalating an issue with Samsung Egypt support.



    Hello, My name is Ibrahim Abdelhady, Professor at the American University of Cairo. I’m a household of an American family, and since we moved to Egypt we decided to buy Samsung smart TV, similar to the one that we had in US. I got the TV from Samsung authorized dealer "Mantronix" in Alexandria, that was in Sep 2013, couple of weeks ago, the TV went down, it gives a white screen as you see in the picture. I called Samsung Egypt, and after a lot of phone calls, they stated that the TV is out of the warranty because the serial can not be found on their system. I called... More...
    (Cable TV)
  • warranty



    Write your review, complaint or I purchase samsung s5 before 4 month I dam my phne in water few min. After 2 hours my phne is not working Next day i go samsung care in mathura Your staff say this phne out of warranty If you r repair a phne the billing is 22500 rupees Mob. 8439393923 question here and add as much detail as possible so the Business you review can improve and reply to you. More...
    (Mobile Phones)
    rahulsharma45's Picture   rahulsharma45    0 Comments   Comments
  • SAMSUNG Mobile phone new handset defective



    Regarding my Case Number: 4197955758 for my Samsung Galaxy S5 4G mobile which I purchased 8 months ago, on 15/October/14 at the Phone Store, CMH road, Indiranagar is still within warranty. Kindly find below a detailed timeline of the sequence of events that transpired and the sordid tale of multiple times of critical data loss 1. Since I bought the phone, I noticed that it occasionally restarted on it's own, as I am from the IT Technical field, I knew that this is a familiar occurrence with Android phones so ignored it as everything else was working as expected. 2. But in May 2015,... More...
    (Mobile Phones)
    Rodfra's Picture   Rodfra    1 Comments   Comments
  • samsung S6



    Really like the Samsung S5 the only reason I didn't buy the S6 was because it is a sealed unit and you can't change the battery I'm a huge gamer and can go through a battery in half a day so when I'm at work with no access to a charging point it would of been very frustrating so I went with the S5 which is an excellent phone and you can change the battery so I carry a spare. Please samsung don't go down the same road as Apple or HTC the main reasons your phone's are the biggest seller are because they are fantastic phones and you could change the battery. More...
    (Mobile Phones)
    panther11's Picture   panther11    0 Comments   Comments
  • galaxy s6 bluetooth



    i got my galaxy s6 everything was perfect till the bluetooth starter saying bluetooth has stopped .i reseted the phone and it still had the same problem .i called tmobile they sent me another phone and now with the new phone its the same problem again.i would like my money back im tired of this .im paying for a phone that doesnt work like it supposed to work. More...
    (Mobile Phones)
  • Samsung Galaxy Edge 6



    When I heard that New Galaxy S6 had new features, new design I wanted one. But to my great disappointment, all I saw was a copy of Apple 6 phone, I was always impressed with the overall features of Samsung galaxy phones. The Galaxy S6 had the same features of an Apple phone, No SD card slot, same feature with sim card, I have had Galaxy S3, S4, Also Note 2, Note 3, but after seeing the S6. I am not impressed any more with Samsung Galaxy phones. If your company changes back to the better design of previous galaxy phones then again I will interested in Galaxy phones. More...
    (Featured Editor)
    Rgarces's Picture   Rgarces    0 Comments   Comments
  • Appalling Customer Service



    Bought expensive HE Samsung washer and matching dryer. Never again. Turned into a fiasco and it is not resolved after five weeks! Purchased units 7/2/15, Delivered 7/9. Delivery team said it could not install washer because I needed an "extension" to my drain pipe. I asked for details. What extension, do they have one, where can I purchase it??? They had no answers. Left the washed uninstalled. I asked professional plumbers the same questions and collectively I was told I do not need any extension. I simply put the hose into my drain pipe and all was good. Later I needed a... More...
    (Electronics, Appliances - Sponsored By BEST BUY)
    nikiwa2015's Picture   nikiwa2015    0 Comments   Comments
  • Fridge



    We purchased a Samsung combo fridge for my 91n year old mother in mid January 2014, thinking that we were investing in a reliable, well designed and up to date appliance. We were therefore somewhat amazed when it suddenly stopped working overnight in July 2015, which meant that we had to throw away all the frozen food from the freezer as it had defrosted. My mother is an ex-pat living in southern Spain which is usually extremely hot during the summer, and refrigeration is central to well being and food hygiene, so this is not a petty matter for any household in the area. I am writing... More...
    (Electronics, Appliances - Sponsored By BEST BUY)
  • samsung galaxys s6 edge



    I purchased this new phone on 05/28/2015. I was very please with the look of this phone, but like they say you can't judge a book by it cover. This was the worse phone I ever brought from AT&T. The phone has APPs that open by itself, dropped calls and phone over heating. I called at&t tech support they try to see why the apps are opening but was unable to do so. They took control to the phone but was not able to fix it. So they send out another phone. Well after receiving this phone not long after receiving it , it also does the same as the first one. I again called the tech... More...
    (Mobile Phones)
    Glentwin12's Picture   Glentwin12    0 Comments   Comments
  • samsung galaxy s6 edge



    I purchased this new phone on 05/28/2015. I was very please with the look of this phone, but like they say you can't judge a book by it cover. This was the worse phone I ever brought from AT&T. The phone has APPs that open by itself, dropped calls and phone over heating. I called at&t tech support they try to see why the apps are opening but was unable to do so. They took control to the phone but was not able to fix it. So they send out another phone. Well after receiving this phone not long after receiving it , it also does the same as the first one. I again called the tech... More...
    (Mobile Phones)
    Glentwin12's Picture   Glentwin12    0 Comments   Comments

Samsung Reviews By Product

 

Samsung Comments


fm1978 says: (2 years ago)
 0
I bought a washing machine WF70F5E2W2W/EU which is NOT recommended at all. I have reported that a couple of days of receiving this malfunctioning appliance. I have been told to send videos and pictures that I have already done. I have received and phone call from the technical team who said they will issue me with an uplift number to return the product as it is not functioning and reported within the first 28 days of purchase. I have received another phone call today from them today to say they will not issue the number!!! I have recorded all the names and the dates for the calls and I have the videos that shows the malfunctioning product. The technical team refused to put me through to the costumer service department and refused to give me a phone number to call to solve this issue. This is appalling, very poor and incompetent service. I need to raise a complain about this product and about the way my issue that been handled by the technical team and need my refund.



SMPC says: (3 years ago)
 0
I love my new Samsung Galaxy 3! Absolutely fantastic phone. User-friendly, lots of free, usable apps and the photo quality is better than any camera I've ever used. Great job!



yinnaw says: (6 years ago)
 0
Samsung gas dryer not drying
I bought Samsung gas dryer (DV407AG) on Nov of 2009. After using for about months, the drying clothes needs 2-4 hours. I did all the troubleshooting according to the manual, and still need longer time (2-4 hours). I called the Samsung customer service for times. They came to my house to repair the dryer last year during my warranty time, but they still charged me $70. After then, it still needs longer dryer time. I called them again on Nov of last year (within my warranty time), they asked me to try to use manual dry function, but not suggest me to repair it. I tried them for 1-2 month, it does not work also. I found the temperature seems like not get hot after using several times (I use dryer one week for one time. I called them again and finally they told me they will send a technician to my house in a few days. However, I need to pay more money again to repair my dryer as it is not in my warranty time. Samsung company says to people that if they use their dryer it will save time and money, however for my experiences, it dose not save any money (within 14 months, I pay repairing fees for 2 times and need 2-4 hours to dry clothes for each time). Based on my experiences, I will never buy their products again and will share my experience with people.



VENKAT says: (7 years ago)
 0
I AM USING SAMSUNG L700 CELLPHONE I USED SOME CODE IME NO IS GONE KIDS REMOVED BACK SIDE STIKER OF IME NO.NET WORK GONE PLEASE TELL ME.



milena says: (9 years ago)
 0
I bought a Samsung camera 2 months ago..Eventhough being a new machine,it stopped working..I can take no more photos and I desperately need it hence I'm about to go abroad...It's a disgrace...I will never ever buy products of Samsung ...



techtalk says: (9 years ago)
 0
the samsung asbh500 bluetooth stereo headset is great! Thanks for an awesome product.




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