Samsung Reviews and Complaints

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Samsung Reviews

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  • calendar alert



    Good day, since my last update i noticed that my calendar alert is no longer able to add more then one alert, which it was a very convenient tools for my personal schedule. and i do not understand why samsung update always appears and reminds until we update, if after an update the phone is worse than before. another problem is the slit screen. it used to be simple. you hold on to the buttom left screen button and there you go. now hold that button, press another 2 lines button and then many apps are not functional if you are using another apps. please remove do not force client... More...
    (Mobile Phones)
  • junk samsung stove, junk sumsung services



    I buy samsung new stove only 1 year, it was repaired 4 times, every time took me 3 weeks to get job done, Last time, the cable line is melting, it is very dangerous, i am scared and don't want use it anymore, i call the customer services, i want my money back, i want get rid of the junk. but the never answer me , what they do is processing my request and ask me to waiting and said they will contact me withing 24 to 48 hours. after couples of 24 to 48 hours gone. i never get any call from them, every time i call them, they tell me the story and ask me to waiting. 18 days gone and i... More...
    (Electronics, Appliances - Sponsored By BEST BUY)
    robinwu's Picture   robinwu    0 Comments   Comments
  • Tab S2 Nougat Update to S Planner



    The MONTH view is now useless for anyone with less than 20/10 vision and perfect color acuity. I have a business and I use the S Planner to schedule repetitive announcements of when I will be traveling to cities and towns. Why I am contacted by a client needing service I open the S Planner and scroll through the months looking for my next scheduled trip to their town. the WHITE letters in 8 pt pitch on some other background are essentially unreadable. The HIGH CONTRAST makes things even worse by putting a black boarder on the white letters so they appear blurred. The solution is an option... More...
    (Mobile Phones)
  • Galaxy 8 Bixby Voice Recognition is Horrible!



    Samsung has lost a customer (me) by its ill-conceived plan to win the Personal Assistant war with Google by making Bixby Voice not just the default voice recognition, but by preventing users from choosing an alternate (better) option - Google Voice. I have used the available tools to disable Bixby as much as possible, but it still appears when using voice recognition to respond to texts and emails, and it completely sucks! Its voice recognition is nothing short of unusable, and because I rely on this capability multiple times each day, it renders the Galaxy 8 pretty much useless for me.... More...
    (Mobile Phones)
    jleomd's Picture   jleomd    0 Comments   Comments
  • samsung egypt suscks



    Product, where purchased or serial number: imei; 357329/07/679987/5, I am writing to you to raise an issue about Electrical Products at Samsung on July 2nd, 2017. i am an old user of Samsung products, my family too, and i am sad to write this now, as i am passing a very bad time dealing with Samsung egypt, customer service or technical support, THE WORST CUSTOMER SERVICE EVER, i bought s7 edge (5/12/2016) and from the beginning the phone was freezing but from time to another, so i thought its ok, then before the month of ramdan may 24th 2017, the phone was dead, so i went to (makram... More...
    (Mobile Phones)
  • samsung j7 prime mobile phone blast



    hello sir/madam i have brought smasung j7 prime phone from vijay sales on 8/1/2017 date .Phone number is 35471/08/187115/5my mobile phone blast during charging .i have visited your samsung service centre on 23 june and received my phone today .. for last 12 days they just saying me that we have send the email to samsung company and waiting for they replay and today i got a call from service centre and they said that samsung company do not give us a permission to repair your mobile phone under warranty. bill no or (job sheet no) is 4239227395. may i now why ? smasung is well brand company... More...
    (Mobile Phones)
    harish87's Picture   harish87    0 Comments   Comments
  • Samsung Galaxy S8 good colors



    Now that most phone carriers no longer provide contracts and you have to purchase your own phone at quite a ridiculous expense, it's really interesting that Samsung made the decision to offer beautiful colors in select countries but not the US. The most notable are Coral Blue and Rose Pink. I don't know the reasoning behind that, but I would say Samsung missed the boat and underestimated the importance of actually liking the phone now that owning one is so much more expensive. It makes no sense to me that great colors are offered everywhere but the US. I've had three Galaxies... More...
    (Mobile Phones)
    Tarheel77's Picture   Tarheel77    0 Comments   Comments
  • Poor Customer Service



    I called your customer service number for service on a Samsung Microwave. Your rep, who admitted he was not technical, sent incorrect information to your service provider Home Service Network (HSN). HSN's rep (Oksana) called me and was insistent multiple times that your rep was right about my model and problem ("because it was in the report" - case #4143421742), rather than listening to the customer and owner (me) of the microwave. I had to text her pictures of the unit before she would believe me. She was non-technical but insisted that she knew the answers (you know the... More...
    (Repair Services)
    RonNic's Picture   RonNic    0 Comments   Comments
  • Pathetic Customer Service



    I purchases S7 Edge and ran into an issue after 3-4 months, I asked them to get it fixed and at 1st time they failed due to some reason and 2nd time as well, now when I want to replace or refund the same they want to go for 3rd fix. What a same, I paid for a new unlock phone and was forced to get it repaired like a refub phone. Even one of the customer executive said before 2nd repair that if that doesn't get fix we will process for refund or replacement, my Ticket no: 4143246953 More...
    (Repair Services)
    samiranbhuin's Picture   samiranbhuin    0 Comments   Comments
  • samsung moble



    i brought a samsung j5 13/05/16 .when warrenty moble work properly . but when warrenty out my moble swith off when 20% charge but not onn the moble . i go service center at nalbari . and saw the moble and told him mother board damage . why damage mother board in small time.i think moble has tachinacal problem when made . moble ch no-RC2H315FS/A More...
    (Mobile Phones)
    NABA's Picture   NABA    0 Comments   Comments
  • Samsung dishwasher



    I bought a samsung dishwasher dmt400series on Nov 11, 2012. It was installed Jan 1, 2013. On Jan 5 2015 it broke down, main control went out that was under warranty(just the part) had to pay for service call plus a case sensor and a case brake $284.16. Today I had all the same parts replaced $330.09. As it is right now i will never buy your product again. When it brakes again I will not purchase a Sumsung! More...
    (Miscellaneous)
  • Important emoji request - urgent



    Hello, I'm a Sumsung Galaxy S7 owner and have an important emoji request that needs to be addressed. I propose that Samsung should add a refrigerator emoji to all current and future cellular phone devices ASAP. I present my case as follows: 1. In combination with the 'running man' emoji and the question mark, a refrigerator emoji would allow for me to ask my friends if their 'refrigerator is running' using only symbols. This not only opens up a new avenue for innocent pranks, but finds a place for a trusted classic in this era digital information. 2.... More...
    (Mobile Phones)
  • Naugat upgradation in Samsung galaxy A5



    we are in great pressure to know that Samsung company is giving us Naugat upgradation to GALAXY A5.We will be very grateful if you give this naugat upgradation within half of June.For your confidentiality you want to fix in this Naugat upgradation, all the features you have been given to new Samsung phones cluding new graphics, new notification bar style, colour, new notification bar features, new Samsung icon for apps, Samsung theme Store,etc. More...
    (Mobile Phones)
    8606vaji's Picture   8606vaji    0 Comments   Comments
  • Harassment by Samsung



    Dear Concern, At the onset I would like to Thank you, post your intervention the customer support team has finally started looking into the matter. I received a call from the CEO’s desk on 23rd April 2017 that I shall be provided with a solution for the entire issue. However, post that I have been sitting and waiting for a call back from them regarding a solution. Additionally, would like to bring into your kind notice about the problems yet being faced by me. Since the last 4 days I have received numerous calls from the samsung customer support, email support,... More...
    (Mobile Phones)
  • headphone replacement



    I bought my phone on May 10th, tried charging it when I reached home but couldn''t because its wall charger was not working so I had to head to the branch the next day for solving the problem and they replaced the whole phone, after that when I tried using its headset in phone calls, I was told by the people I called that they can''t hear me clearly because of a distortion so I went again to the same branch for the 3rd time on May 17th for solving this and they told me that the phone will be replaced for the 2nd time and that they need the package and all the accessories... More...
    (Mobile Phones)
  • CELLPHONE SCREEN INK SMUDGE



    Hi i have purchased a Samsung A3 on one of my accounts and within the first month the screen inked out. It has gone 3 weeks and the store says that MTN is still awaiting fro Samsung to supply parts, I CANNOT BELIEVE THE PATHETIC SERVICE AS I DO NOT HAVE A HANDSET AND THEY DONT EVEN CARE OF OFFERING A LOAN PHONE ETC.I EVEN EMAILED AND THEY STICK TO THEIR GUNS REGARDING THE FINE PRINT AND RETURN POLICY. ITS NOT LIKE IO STUFFED UP THE PHONE AND DAMAGED IT, ITS A FACTORY FAULT AS THEY DID STATE THIS TO THE CELLPHONE CONSULTANT AT THE STORE. THE CONSULTANT AS WELL SAYS THEY CANNOT GIVE HIM... More...
    (Mobile Phones)
    OWDBEHARI's Picture   OWDBEHARI    0 Comments   Comments
  • Multiple issues



    1. The double oven idea doesn't work because the "upper" oven is convection only, a fact that isn't stated in any literature. 2. The sensor that indicates the oven is up to temperature is incorrect, the temp in the oven after the sensor indicates that the oven is up to temperature leaves the oven cavity anywhere from 15 - 50 degrees cooler than the temperature is supposed to be which means it takes another 10 - 15 minutes of heating before the oven really reaches the temperature that it is set at - Samsung support states this is "normal", no problem. 3.... More...
    (Electronics, Appliances - Sponsored By BEST BUY)
    gpkerr's Picture   gpkerr    0 Comments   Comments
  • Samsung Junk!



    I never bought Samsung before now. I regret every second of wasting my money. I had to have the heater and idler replaced about six months after buying (luckily covered by manufacturers warranty). Less than three months later same issues. They put these together so cheap and crappy!!!! The replacement parts are just as crappy! Do not buy these products! Now I have to figure out how to fix the crappy squealing sound. Can't afford ridiculous cost of a tech coming out just to pay again in six months!!!!! More...
    (Repair Services)
    LBTXmom's Picture   LBTXmom    0 Comments   Comments
  • Samsung S7 Edge screen



    To whom it may concern, Hi, this is Suleyman. I would like to complain about a problem which is about my Samsung Galaxy S7 edge. I have been using that phone for a year. However, I had been using until the screen gets flashing unmeaningfully. So, I brought it to the samsung qualified technical service. After the technical investigation, They called me to pay almost 325£ for repair even though it is under warranty for 2 years according to the Turkey%u2019s laws. They responsed that I need to pay this money because of just tinny little crack on the corner. They assumed that the... More...
    (Mobile Phones)
    ssancak's Picture   ssancak    0 Comments   Comments
  • Quality less products



    Guys i dont buy samsung phones and dont replace display screen also if it breaks.. i met the same reason my device displays got broken and i replaced with samsung original display which costs around 4200 and they offer warrenty of 3 months only and with in 6months i got placed with display problem.. and i start asking samsung customer service guys they simply saying replace with another screen which cost 4200.. so guys dont go with samsung worst service and quality less products.. More...
    (Mobile Phones)
    san2ker's Picture   san2ker    0 Comments   Comments
  • 2016 Samsung 78 Curved TV - Picture Went Bad - Samsung Not Honoring Warranty



    I purchased a 78 inch Samsung TV on 4/1/2017 from HHGregg. HHGregg stated that all sales were final but Samsung offered a one year warranty. This TV was a floor model. After 2-3 days, the TV stopped working and received the following picture blue bar, which faded away shortly after turning on the TV (Figure 1). Figure 1 I called Samsung to have a Samsung tech come out. They scheduled for 4/10. Over the course of the next several days while waiting for the Samsung Tech, the TV started to get an additional streak (bleeding) and picture still did not work (Figure 2). Figure 2 The... More...
    (Cable TV)
    burkeh's Picture   burkeh    0 Comments   Comments
  • Bad Samsung phone and service



    I will NOT use Samsung product anymore. Why? 1. Premium price but bad product. 2. Premium price but inferior service. 3. No Service Center (similar to an Apple store) If someone pay almost $1000 USD for a premium device, he would expect a good lasting product and premium service. BAD Samsung product: I spent $975 22 months ago on Samsung S6 edge phone. I was using the camera with 80% battery and it went dead after that. I did not drop the phone, I did not do any damage to it whatsoever. I have an iphone s5 lasted about 4 years and still working. Sony TV, playstation, xbox... More...
    (Mobile Phones)
    ByeSamsung's Picture   ByeSamsung    0 Comments   Comments
  • VERY Unhappy with Samsung Updates Pushed Today (3/30/17)



    Except for the improvements of the keyboard / swype feature & emoticons, I'm VERY disappointed in the Samsung updates that were pushed to my phone earlier today (3/30/2017). The icons are ugly and hard to see with the white border. PHOTO GALLERY: I want my old photo gallery back. I don't like how it's organized and I think it's offensive that you think you can make a storybook from pictures I took close together. TEXT MSGS: You just made it so much harder to send a new text by adding several additional steps. Whose idea was it to make the user push a... More...
    (Mobile Phones)
    BKellner's Picture   BKellner    0 Comments   Comments
  • Incorrect product specification



    Bought Samsung galaxy j1 Mini Prime The product specs said it has 5 MP main camera , VGA face front camera After unpacking the device , tried to try the camera to picture some normal text as I used the picture was very hazy blurred , tried different distance and setup , But nothing worked . No one single letter is clear enough So I said most probably this is a mistake or production problem , as a 2MP camera from my Polaroid tablet captured the same text clear enough that Samsung so called 5MP cam failed to do I was thinking if tthe main camera quality is that bad . The front is... More...
    (Mobile Phones)
  • Non-redressal of mfg defects



    My son-abhishek Rastogi bought 1 piece of Samsung Note-5 Model>SM-N9208ZDUINS on 18.10.2016 in Lucknow (UP) India but the same went out of order in 1/2017 itself. I have E-mailed a detailed complaint on 18.02.2017 but to no avail. So the options available with me to write to the concnerned IndianRegulatory Authorities and give wide publicity of your Vompany's bad performance on all the social sites right now. What you say-tell me to-day itself. With good wshes More...
    (Mobile Phones)
    ssrg's Picture   ssrg    0 Comments   Comments
  • Problem face me at SAMSUNG maintenance center at Alexandria Egypt



    Dear SAMSUNG; I writing this complaint regarding the miserable service I have received from SAMSUNG agent in EGYPT. On 5th Feb. 2017. I called the Agent UNION Alex. inquired my Mobile phone SAMSUNG (Model name:SM-A710FEDFKSA) for repair it%u2019s broken screen. I went to the maintenance center (alex assafra) as per call center advise. Delivered the mobile phone as per SERVICE ORDER SHEET attached. (Service order no:4192236513) And the maintenances enter advised me to follow this service order after 5 days. I called this center again following the service order as following :- 8th... More...
    (Mobile Phones)
    Walid1979Said's Picture   Walid1979Said    0 Comments   Comments
  • Samsung J3(6) not repairable at any cost.



    I have a J3(6) phone that I purchased for my son, and after owning it for 1 month the screen was cracked. So I sent it in to Samsung and the phone was promptly sent back to me unrepaired. I was told, %u201Cdue to current business conditions, Samsung is temporarily suspending all Out-of-Warranty repairs.%u201D They also told me that I should check with my carrier or my insurance company for coverage. Upon calling around to screen repair places I was told that Samsung is not providing parts for this phone. So basically this phone is bricked if you have any issues with it not covered under... More...
    (Mobile Phones)
    hFolk's Picture   hFolk    0 Comments   Comments
  • S 7 Edge pink line



    Sent my phone galaxy s7 edge into Samsung for the dreaded pink line down the screen. I got a call back saying that the phone wasn't going good to be fixed under the guarantee due to the volume button having damage to it. The volume button has a scratch on it, but it is in FULL WORKING ORDER. Then I got told it was going to cost me £206.94 too get this fixed even though it worked fine. This then went too the escalation team. No joy there and they refused my request of speaking to a manager but I was kept on hold for over 40 minutes. I have now paid the £206 and feel... More...
    (Repair Services)
    Martinw69's Picture   Martinw69    0 Comments   Comments
  • RANDOM SHUTDOWN AND STARTUP



    Am not happy with this phone as it randomly shuts off and restarts itself..during phone calls, texting..it does not need a reason..tried the Safe Mode as suggested by Samsung Support..that Didn't work. .reset ohone to factory default..that did Not work..I can't spend $ and send the phone anywhere because it is the only phone I have..so, for a phone costing hundreds of $, the android software sucks! !! Take more responsibility for your product and make sure it works ..how would you like to own an expensive product that doesn't work? ?? More...
    (Mobile Phones)
    Ams654321's Picture   Ams654321    0 Comments   Comments
  • Samsung S7 Edge



    I brought a Galaxy S7 Edge in July 2016 broke in Sept 2016 called for the one yr warranty and no go they said to call Russia Samsung can't call Russia with the toll free number given to me by the representative. Wasted 700.00 Bought a Galaxy S5 at walmart to use with straight talk 11/3/2016 broke on 11/24/2016 called Samsung again did not stand behind the one yr warranty. Referred me to straight talk they tried to send me a fixed old Galaxy S5 refurbished out another 300.00 More...
    (Mobile Phones)
    sucker100's Picture   sucker100    0 Comments   Comments
  • Samsung Fridge - Does not work when Delivered



    Bought a Samsung Fridge on 28th Nov 2016, Delivered on the evening of 29th November 2016, Call up call center - they send an technician on 30th Nov - Fridge does not switch on - he calls for some 'technical' help and gets some instruction on phone - comes the next day ( again after 5 phone calls) - the senior technician says PCB not working - writes a report and goes back - I go to Reliance Digital - guys who sold the Fridge - they make a few phone calls and say - the replacement of the Fridge will take 20 days ! That's the price a consumer pays for going the Samsung way !! More...
    (Electronics, Appliances - Sponsored By BEST BUY)
    Shalabh's Picture   Shalabh    0 Comments   Comments
  • Troubleshooting Technician Operator - SHAN



    Hi my name is Dinah Koh and i was helped by this gentleman, Shan, great and helpful person. This is my first that i have come across after dealing with so many and he was the best to help me with all my issues. This is what customer care should be. As for me i find it entertaining being able to communicate with him in a good way.Great person and he should be mentioned to others about handling customers. My time with him just ended about 5 minutes ago. Excellent job from start to finish. Thank you Shan once again for all your help. Thank you for your kind attention. Regards Dinah Koh More...
    (Mobile Phones)
    Dinah's Picture   Dinah    0 Comments   Comments

Samsung Reviews By Product

 

Samsung Comments


fm1978 says: (3 years ago)
 0
I bought a washing machine WF70F5E2W2W/EU which is NOT recommended at all. I have reported that a couple of days of receiving this malfunctioning appliance. I have been told to send videos and pictures that I have already done. I have received and phone call from the technical team who said they will issue me with an uplift number to return the product as it is not functioning and reported within the first 28 days of purchase. I have received another phone call today from them today to say they will not issue the number!!! I have recorded all the names and the dates for the calls and I have the videos that shows the malfunctioning product. The technical team refused to put me through to the costumer service department and refused to give me a phone number to call to solve this issue. This is appalling, very poor and incompetent service. I need to raise a complain about this product and about the way my issue that been handled by the technical team and need my refund.



SMPC says: (4 years ago)
 0
I love my new Samsung Galaxy 3! Absolutely fantastic phone. User-friendly, lots of free, usable apps and the photo quality is better than any camera I've ever used. Great job!



yinnaw says: (7 years ago)
 0
Samsung gas dryer not drying
I bought Samsung gas dryer (DV407AG) on Nov of 2009. After using for about months, the drying clothes needs 2-4 hours. I did all the troubleshooting according to the manual, and still need longer time (2-4 hours). I called the Samsung customer service for times. They came to my house to repair the dryer last year during my warranty time, but they still charged me $70. After then, it still needs longer dryer time. I called them again on Nov of last year (within my warranty time), they asked me to try to use manual dry function, but not suggest me to repair it. I tried them for 1-2 month, it does not work also. I found the temperature seems like not get hot after using several times (I use dryer one week for one time. I called them again and finally they told me they will send a technician to my house in a few days. However, I need to pay more money again to repair my dryer as it is not in my warranty time. Samsung company says to people that if they use their dryer it will save time and money, however for my experiences, it dose not save any money (within 14 months, I pay repairing fees for 2 times and need 2-4 hours to dry clothes for each time). Based on my experiences, I will never buy their products again and will share my experience with people.



VENKAT says: (7 years ago)
 0
I AM USING SAMSUNG L700 CELLPHONE I USED SOME CODE IME NO IS GONE KIDS REMOVED BACK SIDE STIKER OF IME NO.NET WORK GONE PLEASE TELL ME.



milena says: (9 years ago)
 0
I bought a Samsung camera 2 months ago..Eventhough being a new machine,it stopped working..I can take no more photos and I desperately need it hence I'm about to go abroad...It's a disgrace...I will never ever buy products of Samsung ...



techtalk says: (9 years ago)
 0
the samsung asbh500 bluetooth stereo headset is great! Thanks for an awesome product.




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