Created By:	TimBakker1936	Last Reply:	TimBakker1936
Priority Level:	[Emergency]	Status:	[Open]
Created:	10 years ago	Last Updated:	10 years ago
Department:	General	Replies:	0
Product:	Galaxy S2

I have written several letters, and spoken to several staff members regarding the overheating problems with my wife's Samsung Galaxy phone. It has had to be taken considerable distance by car, on several occasions, to both the sales outlet and the repair facility. The last visit my wife made to the repair facility resulted in her having a serious car accident, and failing to achieve the intended result for the visit - to physically show the repair staff the problem, as they continually refused to accept there was a problem.
The issue was first raised on 4 June 2014, and there has been a continual 'game playing' by Samsung, rather than correctly address the problem. I am willing to provide copies of my correspondence, supporting in greater detail, the full aspects of Samsung's behaviour. I am acting for my wife, as she is fully involved in a work contract, and can't take the time to follow this issue through.
It is so frustrating, to endeavour to take the matter up with Samsung, only to be re-directed to someone with no interest or authority to act on our behalf - when attempting to discuss local travel issues with the last person I spoke to, she advised me she was in Manila, Philippines! How does the small individual ever gain the attention of this massive company's responsible staff, in order to have a warranty issue dealt with?

CONTACT THIS BUSINESS Read the replies to this ticket Write a review about Samsung! Create a support ticket for Samsung! Watch videos More Samsung reviews, complaints, compliments and support tickets

BUSINESSES REPLY HERE This company has partnered with MeasuredUp and uses it to answer your customer questions! Get the Free Customer Service Excellence icon for your site Click here to take the pledge

There are no replies yet.

• samsung asbh500 review
• samsung asbh500 review
• Samsung LN52A650 LCD HDTV review
• No Warranty
• Whatever you do not buy a major Samsung Appliance
• Samsung Mobile Phones
• my camera
• Not very happy
• Samsung Support Is Good
• CAN'T RECEIVE HD
• 2006019654
• what time is it?
• Misselling of Products by dealer
• Misselling by dealer.
• Samsung washing machine
• Samsung customer service

More

• Samsung LCD TV
• Poor Customer Support
• Samsung quality of their tvs
• SAMSUNG PLASMA TV
• Samsung One sided phone tag.
• Samsung a poor service provider
• washer &dryer
• broken washer
• Samsung for data cable
• bad service from the service =centers
• Samsung VRT Washer
• Guarantee
• Samsung Steam VRT Washer Model WF448AAP Complaint
• Samsung Does Not Honor Claims

• HHGREGG does not honor warranty
• Ford F-150 Cam Phaser Failure under warranty is not honored.
• Dell Inspiron laptop, failure to complete boot process
• Printer Warranty
• Tire Failure In 29 Days, With Warranty, Still costs $40
• Recorder
• Dodge and Dodge Dealers
• TPMS problems
• Poor Quality
• Misleading warranty
• Expensive Ultrabook - Catastrophic Failure 30 days after warranty expires
• Repeated system failure and low quality
• MI Window 3500 Series Seal Failure
• Laptop Failure
• The Warranty Group-A waste of time and money
• WARRANTY SCAM

More

• Appliance rpelacement under warranty
• Amtrol Boiler Mate Failure
• ABC Warehouse was very slow to...
• Failure to honour warranty
• Gateway's Failure To Honor Extended Warranty
• Failure to honor warranty
• Do You Honor Your No Lemon Policy or Not?
• PONTIAC 2007 G6 GTP ENGINE FAILURE AT 77,000 MILES?
• Worthless Extended Warranty Plan
• 3rd party shelter that can negate manufactuer warranty
• WH7L Water heater is JUNK!
• Dishwasher part failure
• Patio Collapse / Failure
• Mattress warranty is fraudulent come-on to sell mattresses without an effective warranty.